Customer Support Associate - Japanese Speaker

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments. Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

Your mission is to help customers have an excellent experience with Wise mainly via phone but also via email and possibly chat contacts. This isn't your normal call center - we do things differently - and our Customer Support Associates are here to help millions more potential customers save money by using Wise!

• Provide world-class customer support via email and phone channels for Japanese, Portuguese and English speaking customers all over the world
• Understand that making a customer happy is crucially important to a business's success and make that your goal for every contact
• Be creative, friendly, and solution-oriented with customers and colleagues
• Understand the need to meet expectations, rise above them, and go that extra mile for customers

Qualifications

• You have strong verbal & written English skills and are fluent in both Japanese and Portuguese - you’ll be supporting Portuguese and Japanese speaking customers, but the working language at Wise is English
• You’re flexible. You’re willing to work 6x1 (six days of working and 1 day of rest) with 6 hours of work per day, up to 36 hours per week (shifts vary between 9am-8pm). While your scheduling preferences are taken into consideration, the scheduling requirements can change based on our customer’s needs, so we can’t guarantee you your preferred shift and shifts can change over time
• You’re organized. You’re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder. Your Lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
• You’re cool under pressure. You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
• You're an exceptional communicator. You're straight up and honest. You're able to own up to your mistakes and you follow through when you say you will
• You're open-minded. You're comfortable and calm when giving or receiving feedback, you crave information, love learning new things, and you can't wait to be part of the team
• You’re a team-player. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will. Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
• You're ideally someone who has worked in customer support before (preferably in banking or finance), but we're willing to work with the right person, whatever your experience. We're looking for genuine people who work hard and love helping others, so if that sounds like you, tell us why you're a great fit!
• You must already be legally authorized to work in São Paulo, Brazil
• You’re required to be physically based in São Paulo.

Additional Information

• Please apply by submitting your resume and cover letter in English. Applications in Portuguese and without a cover letter will not be considered. In your cover letter please explain your interest in this role and why you want to join Wise.
• This is a hybrid position located in Sao Paulo, and not fully remote. You must be able to commute to the office or open to relocation
• Salary for this role is 5,670 BRL monthly + 7.5% language differential (6,095 BRL monthly total)
• Click here to learn more about the benefits that we offer at Wise

#BI-Hybrid

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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