United States onlyThe Customer Support Analyst provides Tier 1 support to customers via phone, email, and chat. The analyst asks appropriate questions and uses knowledge and resources to diagnose and resolve customer issues.
Requirements
- Provide client support and technical issue resolution via e-mail, phone, and chat
- Provide training to clients who utilize the InvestigatorSpace and Safety Portal platforms
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Direct unresolved issues to the Technical Support Manager
- Provide follow-up and updates customer status and information
- Identify and suggest improvements on standard operating procedures (SOP’s)
- Develop and maintain general understanding of operating systems (OS) and application operations related to company offered services
- Perform creation of new accounts using company provided software tools
- Complete other tasks assigned by department managers
Benefits
- Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
- Employee Assistance Programs and additional work/life resources
- Referral Bonuses and Tuition Reimbursement
- Paid time off including holidays, vacation, and sick time
- Volunteer Time Off to benefit the community
- Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement
India only