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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!
IT/Helpdesk Support
About the Client
Clients build the structured video dataset for AI, helping content owners efficiently license their video data while providing AI companies with high-quality, searchable, and curated video datasets.
Client Schedule: 6:00 AM- 3:00 PM PST
Job Overview
The client is looking for IT Helpdesk Support to assist our content partners with transferring their video data to us. This role is a mix of customer support, technical troubleshooting, and hands-on data transfer operations using AWS and automation scripts.
Key Responsibilities
Partner Coordination – Communicate with content partners over email and Slack to assist with data transfer.
Technical Support – Troubleshoot and resolve issues when partners face problems copying files.
Scripting Automation – Develop parallelized scripts to download files from a CSV list of URLs and upload them to our S3 storage.
File Management – Organize and move files as needed when partners make mistakes in their transfers.
Salesforce Support – Assist with Salesforce-related integrations and workflows as needed.
Qualifications Requirements
Basic scripting skills (Python, Bash, or similar) to automate file transfers.
Strong problem-solving skills and ability to troubleshoot technical issues.
Excellent written English communication skills for supporting partners over email and Slack.
Familiarity with Salesforce integrations is a plus.
Previous experience in technical support, customer service, or data operations is preferred.
Flexible working hours, but must be available to support partners in various time zones.
Must have reliable internet and a stable work setup to handle large file transfers.
Technical Requirements:
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits:
- Health Insurance (HMO)
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday Overtime Pay
Schedule: US work hours (40 hours per week)
Location: This is a remote job
Salary Package (with HMO):
- Intermediate Level (3-5 years of experience): Up to PHP 53,000
Please note:
- Only qualified candidates will be invited to take the assessment scheduled for an interview.
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United States
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AR, PH + 1 more