Elevate and DelegateED

Customer Service Representative - E&D

Elevate and Delegate is a strategic headhunting agency and virtual assistant provider that helps businesses save on staffing costs by connecting them with high-performance remote talent. They specialize in finding pre-vetted professionals across various industries.

Elevate and Delegate

Employee count: 11-50

Salary: 10k-12k USD

Philippines only

We are looking for a customer-oriented service representative to join our client's team. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Answer 50-100 calls per day depending on the client's industry
  • Identify customer needs and help customers use specific features
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their issues are resolved
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Willingness to be assigned other administrative tasks

Requirements

  • Experience as a Customer Support Specialist or similar CS role
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

Benefits

  • Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
  • Payment: All payments for your services will be handled directly by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
  • Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client's business needs and any specific policies or preferences they may have in this regard.

Salary: $800 - $1000 USD/month

Technical Requirements

  • Dedicated workstation at home
  • 30 MBPS minimum Internet connection
  • Backup device and Internet in times of power outages

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 10k-12k USD

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Elevate and Delegate

Learn more about Elevate and Delegate and their company culture.

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At Elevate and Delegate, we are spearheading a new era of business efficiency through strategic global talent acquisition. Our groundbreaking approach connects businesses with high-performance remote teams, revolutionizing how companies scale and manage their operational costs. We specialize in sourcing and placing top-tier virtual assistants and executives across a multitude of industries, enabling startups, SMBs, and solo entrepreneurs to slash staffing expenses by as much as 80%. Through our meticulous pre-vetting process, we ensure that every professional we place is not only highly skilled but also perfectly aligned with our clients' unique needs and company culture. This commitment to quality and precision in talent matching allows businesses to focus on their core competencies, driving growth and innovation without the traditional overheads associated with in-house staffing. Our model is built on transparency and direct engagement, meaning clients hire and manage their remote team members directly, with no markups or ongoing monthly fees to us. This fosters a stronger, more integrated working relationship and ensures that the cost savings are maximized for our clients.

Our innovative platform and 'Done For You' staffing services streamline the entire hiring process, from identifying needs and sourcing candidates to facilitating seamless onboarding. We tap into an extensive global talent pool, leveraging paid job boards, free job boards, a burgeoning Facebook group of prospective workers, and our proprietary email list to find exceptional individuals. This diverse sourcing strategy allows us to quickly find professionals in fields such as accounting, finance, IT, marketing, sales, customer service, video editing, social media management, and data management. We understand that in today's fast-paced business environment, time is a critical resource. Therefore, we empower business owners to delegate tasks that are not high-leverage, allowing them to reclaim valuable time to focus on strategic initiatives that drive their business forward. Our commitment extends beyond mere placement; we offer a 90-day satisfaction guarantee, providing free replacements if needed, to ensure our clients are completely satisfied with their new team members. By championing a new model of remote work, Elevate and Delegate is not just a service provider but a strategic partner in our clients' journey towards enhanced productivity, significant cost savings, and sustainable growth.

Employee benefits

Learn about the employee benefits and perks provided at Elevate and Delegate.

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Salary increase

This depends on your performance. (Elevate and Delegate don't have control over this.)

Paid vacation leaves

We want you to enjoy the beauty of life. (Elevate and Delegate don't have control over this)

Paid major PH holidays

Clients value our culture as much as we respect theirs. (Elevate and Delegate don't have control over this)

13th-month pay

This depends on the clients. However, we typically suggest our clients offer this as an incentive. (Elevate and Delegate don't have control over this)

View Elevate and Delegate's employee benefits
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Elevate and Delegate

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Elevate and Delegate hiring Customer Service Representative - E&D • Remote (Work from Home) | Himalayas