Product Manager

Product manager JD

JOB TITLE: Product Manager III

FUNCTION: Product Management

Role Overview

At WEX, we simplify the business of running a business. We are seeking an innovative, data-driven Product Manager III to join our dynamic Product Management team. In this role, you will be a driving force behind our customer service capabilities, leveraging your expertise in Salesforce Service Cloud and emerging Artificial Intelligence (AI) technologies to transform how we support and interact with our global customer base.

As a Product Manager, you will sit at the intersection of business strategy, data analytics, and advanced technology. You will lead AI discovery and prototyping efforts, turning complex data into intuitive, scalable product solutions. If you are a visionary problem-solver who excels at aligning cross-functional teams and is passionate about leveraging AI to drive business intelligence, we want you on our team to help shape the future of global commerce.

Key Responsibilities

• Drive Product Vision & Strategy: Own the end-to-end product lifecycle for initiatives centered around Salesforce Service Cloud, ensuring our internal tooling and customer experiences are optimized, scalable, and innovative.

• Spearhead AI Discovery & Prototyping: Lead the exploration of AI capabilities within the service ecosystem. Rapidly prototype, test, and validate AI-driven features that enhance operational efficiency and user experience.

• Leverage Data & Business Intelligence: Utilize strong analytical skills to gather insights, define KPIs, and measure product success. Translate complex data into actionable roadmaps that drive measurable business value.

• Align & Influence Stakeholders: Act as the strategic linchpin between Engineering, Sales, Customer Service, and Executive Leadership. Masterfully communicate product vision, negotiate priorities, and build consensus across diverse teams without direct authority.

• Execute with Agility: Write clear, concise user stories, manage the product backlog, and partner closely with engineering squads to ensure high-quality, timely delivery of product increments.

• Market & User Research: Continuously monitor industry trends, competitor movements, and user feedback to ensure WEX remains at the cutting edge of service technology.

Qualifications

Required:

• 3 to 5 years of professional experience in Product Management, Data Analytics, or Business Intelligence.

• Demonstrated, hands-on experience building, optimizing, or managing products within Salesforce Service Cloud.

• Proven AI skills, specifically focused on product discovery, defining AI use cases, and rapid prototyping.

• Exceptional stakeholder management skills with a strong ability to align, influence, and negotiate with cross-functional partners and leadership.

• A deeply analytical mindset with the ability to use data to inform decisions, build business cases, and track product performance.

Preferred:

• Experience in the FinTech, B2B SaaS, or global payments industry.

• Familiarity with Agile frameworks and standard product management tools (Jira, Confluence, etc.).

• Relevant Salesforce certifications (e.g., Service Cloud Consultant).

What we offer:

• Comprehensive Health & Wellness: Top-tier medical, dental, and vision insurance plans.

• Financial Growth: Competitive base salary, performance-based bonuses, and 401(k) match.

• Flexibility: Paid time off (PTO), paid parental leave, and flexible/hybrid working arrangements to support your work-life balance.

• Continuous Learning: Opportunities for professional development, tuition reimbursement, and access to learning platforms.

• Community: Active Employee Resource Groups (ERGs) and dedicated volunteer days to give back to the communities where we live and work.

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability, or other protected status.