Lead Program Manager - Gen AI Data Operations

Education

• Bachelor’s degree or equivalent experience in business, data/operations, engineering, or related fields

Experience

• 2+ years in project/operations delivery with hands-on QA and workforce planning (AI data, content review, labeling/annotation, or adjacent domains)

• Experience running trainings and coordinating multi-team delivery

Skills

• Planning and organization across multiple projects (quality, workforce, and training tracks)

• Clear communication with clients and internal partners; confident in reviews and governance forums

• Solid use of spreadsheets, PM/task boards, and basic BI; familiarity with ETL concepts is a plus

• Practical QA know-how (sampling, audits, acceptance criteria) and continuous-improvement mindset

• Capacity planning, scheduling, and vendor coordination

• Coaching for C2–C3 Coordinators and P1s; gives day-to-day guidance

• Confident escalation and negotiation to resolve risks, issues, and scope questions

• Comfortable working with global, distributed teams (intermediate to advanced English)

Additional Qualifications (P1+)

• Near-native English with strong writing and editorial skills

• Hands-on experience with generative AI tools (text, voice, or video)

• Background in QA testing, rubric design, or AI safety/ethics evaluation

• Familiarity with data-annotation platforms and model-evaluation tools

• Ability to interpret code, datasets, and system workflows at a conceptual level (no coding required)

• Able to work independently and manage workflows effectively in a remote environment

• Multilingual ability beyond English

Scope & Autonomy (P2 Alignment)

• Leads quality, workforce, and training programs across multiple projects; influences delivery outcomes without formal line management

• Works independently within scope, budget, compliance, and quality guardrails; escalates exceptions

• Shares accountability for client results and team performance with the Quality Manager