Client Learning Partner II

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Job Responsibilities:

MAIN DUTIES

• Manage and execute learning programs, ensuring training is effectively delivered and aligned with business needs.
• Apply evidence-based adult learning principles and a combination of high-touch and low-touch learning modalities to improve learner engagement.
• Facilitate training sessions, onboarding programs, and workshops for internal teams.
• Collaborate with Learning Associates, who assist with content production, training logistics, monitoring, and learner support.
• Collect, analyze, and apply training effectiveness data to continuously improve learning experiences.
• Work with Learning Partner III and Learning Program Leads to refine instructional design processes and learning methodologies.
• Represent Learning & Development in low-stakes external interactions, such as small-scale client discussions or introductory training engagements.
• Ensure training content remains current, supporting updates and enhancements in collaboration with Learning Associates.
• Provide mentorship to Learning Partner I, assisting with their development in training execution and facilitation.
• Stay updated on learning industry trends, instructional technologies, and best practices to optimize learning delivery.

Additional Job Details:

REQUIREMENTS

Education and Experience

• Bachelor’s or Master’s degree in Education, Instructional Design, Educational Technologies, Learning Sciences, Organizational Psychology, HR, or a related field.
• 3-5 years of experience in Learning & Development, instructional design, or training program execution.

Technical Skills

• Adult Learning Theories & Instructional Design: Knowledge of learning principles, facilitation techniques, and learner engagement strategies.
• Learning Authoring Tools: Familiarity with Articulate Storyline, Rise, Adobe Captivate, Synthesia, or similar platforms.
• Business Analytics & Reporting: Ability to use Power BI, Excel, Google Sheets, and other data tools for training analysis.
• Client & Enterprise Software: Experience working with Google Classroom, Microsoft Teams, Office Suite, or similar platforms.
• AI & LLM Integration: Basic familiarity with AI-driven tools like Gemini, Notebook LM, ChatGPT, or Azure AI for training automation.
• LMS Administration & Digital Learning Tools: Experience managing content, users, and reporting within Learning Management Systems.

Soft Skills

• Strong training facilitation and instructional design capabilities.
• Ability to analyze training data and optimize learning programs accordingly.
• Effective collaboration with cross-functional teams.
• Strong communication and problem-solving skills.

Preferred Qualifications

• Experience in corporate training, e-learning, or instructional design.
• Exposure to AI data labeling, search evaluation, or similar fields.

Other Requirements

• A proactive approach to learning innovation and continuous improvement.
• Adaptability to evolving training needs and emerging learning technologies.