Customer Support Representative

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Teisco, Harmony, Heritage Guitars, Dawsons, and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division of Caldecott Music Group.

We are looking for a responsible, customer service-oriented Customer Support Representative (CSR) to be part of our E-commerce Sales and Support Team. As a CSR, you will be responsible for handling customer support enquiries and working in a fast-paced environment with an international team.

Responsibilities:

• Providing sales support to online customers through our CRM platform
• Handle inbound and outbound calls, servicing customers
• Representing our brands with high standards of communication and service
• Coordinating sales and logistics issues with the logistics and product teams
• Meet support KPIs

Requirements

• A positive, cheerful attitude
• Friendly, helpful, confident and engaging personality
• Honest, diligent
• Able to work well in a team
• Good written and verbal communication skills
• CRM experience
• Experience with musical instruments and musical instrument sales
• Problem-solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Preferred Speaking Languages - English, Thai

Benefits

• Flexible Work Arrangement
• Competitive Remuneration
• Attractive Staff Discount