United States onlyJob title: Associate Application Solutions Engineer
Reports to: Team Lead
Department: Service Management
Location: Remote
Grade: 14
Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.
Job Summary: We are looking for a skilled Associate Application Solutions Engineer to join our Application Solutions team to support our rapid growth. As part of a dynamic global team, you will play a crucial role in providing and maintaining our technology infrastructure to cater to the evolving demands of the business. As an Associate Application Solutions Engineer, you will be responsible for owning the resolution of product issues throughout their entire life cycle and effectively communicating with various stakeholders. Your focus will be on maintaining process adherence and delivering high-quality output. Success in this role requires exceptional teamwork skills and self-motivation, allowing you to carry out your duties with minimal supervision.. This position is full-time and offers the flexibility of being fully remote.
RESPONSIBILITIES:
Work in production support shifts and off hour production emergencies.
Monitoring the production environment and ensuring smooth functioning.
Develop complex queries for analysis, monitoring and report generation.
Analyze and identify root cause and resolve technical problems by understanding business operations, product features, and technical solutions.
Automate scheduled production processes.
Test and control the changes applied to test and production environments.
Document all processes, as appropriate.
Perform level of effort estimates for assigned tasks and change orders.
Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
This role will require evening support and holiday time, but employees are made aware of their schedule weeks in advance.
MINIMUM REQUIREMENTS:
Minimum of Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience; or equivalent combination of
education and experience.
Experience with utilizing REST APIs.
Proven experience with setting and achieving challenging goals.
Previous examples of demonstrating persistence and overcoming obstacles as well as taking calculated risks to accomplish goals.
PREFERRED REQUIREMENTS:
Ability to balance team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team
spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Basic understanding of MySQL/SQL Server/Oracle database programming/administration.
Strong desire to grow his/her career in the technology space.
Compensation & Benefits:
Compensation range: $50,000 - $64,000
Unlimited PTO after year 1 (3 weeks to start)
Medical, Dental & Vision
401k Match
Education Expense Reimbursement
Gym Membership Reimbursement
HSA and FSA
Employee assistance program (EAP)
Traditional Physical Requirements:
Requires prolonged sitting, standing, bending, stooping and stretching.
Requires the ability to lift 10 pounds.
Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
