Philippines onlyOur client is an air conditioning supply & installation, aircon service, gas central heating, and electrical service company. They offer high-quality installation, repair, and maintenance services across all suburbs in ACT and NSW.
They are now seeking a CSR Admin to join their team.
Job Responsibilities:
- Send confirmation SMS messages to ensure seamless communication with clients.
- Initiate calls to potential leads received overnight, coordinating with the office headquarters.
- Proactively manage missed calls, particularly during peak periods, to ensure no client inquiries are overlooked.
- Engage in outbound calls to promptly address and act upon web-generated leads.
- Manage calendar requests efficiently to streamline scheduling processes.
- Follow up on pending web leads to ensure timely resolution and client satisfaction.
- Maintain and update records of confirmation SMS replies for accurate documentation.
- Reach out to clients who have yet to confirm appointments for the following day, ensuring a smooth workflow.
- Contact clients listed in Aroflo for follow-up, specifically targeting rescheduled appointments to facilitate rebooking efforts.
- Provide support in booking real estate requests, demonstrating a commitment to comprehensive client service.
- Assist in scheduling appointments for MA (Agreement) and Routine Care clients, ensuring their needs are met promptly.
- Support in responding to SMS messages from web leads, fostering efficient communication channels.
- Collaborate in booking jobs on the Aroflo Schedule, ensuring optimal utilisation of resources.
- Conduct proactive "happy calls" to gauge client satisfaction and address any concerns.
- Compile and prepare cancellation letters for printing weekly, emailing them to the Manager for further processing and distribution.
Requirements
- At least 2 years of experience in a similar administrative role.
- Excellent communication skills.
- Proficiency in Microsoft Office Suite and experience using CRM software.
- Knowledgeable with the Sydney Metropolitan area.
- Familiar with Aroflo.
- Strong administrative and organisational skills.
- Ability to work independently and as part of a team.
- High-speed internet connection and reliable computer equipment for work-from-home set-up.
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual leave
- Christmas Bonus equivalent to 1 month's wage (pro-rata)
Australia
