Client Operations Manager (TT0523)

• Manage client communications professionally via email and phone, following up on leads and resolving issues promptly
  
• Oversee payment calculations, review billing cycles, and respond to client questions with accuracy and timeliness
  
• Support the CEO and leadership team with calendar management, meeting coordination, and administrative tasks
  
• Organize and track KPIs, SOPs, and key performance metrics for continuous improvement
  
• Assist in preparing reports, presentations, and data-driven decision making
  
• Supervise and coordinate recruitment, marketing, and operations teams to ensure alignment and efficiency
  
• Handle sensitive information confidentially and professionally
  
• Oversee operational workflows to maintain efficiency and client satisfaction
  

Requirements

• ​Minimum 5 years experience in a client-facing operations, account management, or executive support role
  
• Proven experience supporting senior executives and managing or supervising teams
  
• Strong numerical ability and comfort with payment, billing, and KPI data analysis
  
• Excellent organizational skills with an ability to manage multiple priorities proactively
  
• Experience with marketing and CRM tools such as Slack, HubSpot, Zoho CRM, or equivalents
  
• Fluent English (C1 level or above), excellent written and spoken communication
  
• High level of professionalism and confidentiality
  

Benefits