Engineer, Technical Support, VB365, Weekends

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

Tier 1 Support Engineer is expected to bring a high level of technical knowledge of Veeam products, communicate effectively, and maintain a high level of customer satisfaction, as well as provide client support for Veeam’s products via telephone and email. Specifically, this role will be supporting Veeam Backup for Microsoft 365.

Your Tasks Will Include:

• Provide in-depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing
• Analyze, diagnose, and provide solutions and/or workarounds to Microsoft 365 environments, operating systems, networks, and applications in relation to Veeam software product problems/questions
• Maintain strong customer rapport and excellent, timely communication
• Operate in an environment with frequent changes, as well as stressful situations
• Performs other duties as assigned

What We Expect From You:

• Fluent English (reading/writing/speaking)
• Previous troubleshooting/administration experience is required
• Familiarity with at least some of the following areas: Microsoft 365, Azure, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration)
• Familiarity with REST API concepts
• Ability to quickly learn, understand and explain technical information
• Ability and desire to take ownership of client issues through resolution
• Excellent time management skills
• Ability to work in a fast-paced environment

What We Offer:

• Medical, dental, and vision through INS. Premium cost for employee and dependent coverage is fully funded by Veeam
• Life insurance and disability coverage
• Two weeks paid time off along with company paid holidays
• Veeam Care Days – additional 24 hours for your volunteering activities.
• Cafeteria subsidy
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program.

Please note: This is a weekend shift role, 4 days a week, 100% remote, from 8:00 AM to 7:00 PM

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.