Anthology hiring Customer Service Advisor • Remote (Work from Home) | Himalayas
AnthologyAN

Customer Service Advisor

Anthology is an EdTech company that provides a comprehensive ecosystem of SaaS solutions, including LMS, SIS, and CRM, to higher education institutions, businesses, and governments worldwide.

Anthology

Employee count: 1001-5000

Salary: 24k-24k USD

United States only

Customer Service Advisor responsible for answering customer inquiries via phone, chat, and other electronic methods, responding to customer requests for product information and assistance, and resolving customer service issues in a timely and professional manner.

Requirements

  • High School diploma or equivalent combination of education and experience
  • Must be at least 18 years old
  • A stable history of employment
  • Willing to accept a temporary assignment
  • Must be able to work full time, 40 hours a week
  • Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift
  • Experience using internet-based browsers such as Chrome, Firefox, Safari
  • Ability to accurately type at least 25 wpm
  • Excellent oral and written communication skills
  • Proficiency in MS Office computer applications, including Word and Excel
  • Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)
  • Must reside within an approved state*
  • Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)

Benefits

  • Work from home
  • Hourly pay rate of $12/hour

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 24k-24k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Anthology

Learn more about Anthology and their company culture.

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At Anthology, we understand the challenges faced by higher education institutions, businesses, and governments in today's rapidly evolving landscape. Many of our customers are seeking to modernize their educational and operational models to better serve their learners and stakeholders. They need integrated, intelligent solutions that break down data silos between administrative and academic departments, enabling a more holistic and personalized approach to the entire learner journey. This is why we created the largest EdTech ecosystem on a global scale, designed to empower institutions with meaningful innovation that is both simple and intelligent. Our comprehensive suite of solutions, including our industry-leading Learning Management System (LMS), Student Information System (SIS), and Customer Relationship Management (CRM) – Blackboard Learn, Anthology Student, and Anthology Reach – provides the essential tools for our customers to thrive.

Our customers are at the heart of everything we do. We partner with over 2,000 colleges and universities in more than 30 countries to help them navigate unprecedented change and drive the best possible outcomes. We recognize that every institution has unique needs, which is why we offer a connected and flexible ecosystem that can be tailored to specific goals. By leveraging the power of data and artificial intelligence, we provide our clients with strategic insights to enhance student success, improve institutional effectiveness, and ensure long-term sustainability. From streamlining admissions and enrollment management to fostering student engagement and supporting alumni relations, our solutions are designed to support the complete lifecycle of a learner. We are committed to a collaborative partnership, working closely with our customers from implementation and beyond to ensure they can unlock new opportunities and create life-changing experiences for their communities. Our mission is to empower our clients to not only meet the challenges of today but to also shape the future of education.

Employee benefits

Learn about the employee benefits and perks provided at Anthology.

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401(K)

Anthology offers a 401(K) plan.

Unlimited vacation policy

Anthology has an unlimited vacation policy.

Employee Assistance Program (EAP)

Anthology offers an Employee Assistance Program.

Generous PTO

Anthology provides a generous paid time off policy.

View Anthology's employee benefits
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Anthology

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