United States onlyVantaca is a rapidly growing company that values teamwork, customer-centricity, and innovation. As a Tier 2 Support Engineer, you will be part of a skilled team focused on continuously learning, improving processes, and solving problems. The role involves troubleshooting, diagnosing, and triaging issues escalated to the Tier 2 Support Team, while providing an excellent customer experience.
Requirements
- Minimum 2 years of experiences as a Support Engineer at a SaaS company
- Familiarity in C#,.NET, and SQL server
- Aptitude in navigating and troubleshooting in Visual Studio
- Strong critical thinking and troubleshooting skills
- Excellent communication skills and the ability to convey technical topics to a non-technical audience
- Customer support experience
Benefits
- Medical, Dental, and Vision
- Unlimited PTO
- 401K with Company Match
- Great parental leave benefits
- Remote Flexible
AR, BR + 2 more