Sr Sales & Service Manage

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Requirements

• Plan all aspects of bookings and events with a heavy emphasis on weddings and social events
• Maximize revenue for all Resort Lines of Business through strong product knowledge and upselling techniques
• Respond to inquiries and bookings as assigned
• Assure timely collection of deposits, including final deposit based on estimated spend
• Securing final payment per contract terms
• Reconciling the actual financial results in the Delphi FDC (or OESM) booking per SOP
• Monitor all activity on the Group Master Account
• Assure all charges are accurate and approved by the client
• Strive for accurate forecasting throughout the life of the booking based on information shared and historic notes (if available)
• Assure risk management policies are followed
• Obtain Insurance documents from clients and vendors as required
• Adhere to Resort Safety SOPs
• Prepare reports as assigned
• Plan internal meetings/events as assigned
• Adhere to all Salesforce/Delphi and/or OESM SOPs
• Responsible for on-site coverage including 2+ days in-office, based on business levels
• Maintain integrity with internal and external stakeholders
• Position may be responsible for planning events for multiple Vail Resorts Destinations

Benefits

• Ski/Mountain Perks!
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Health Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Free ski passes for dependents
• Critical Illness and Accident plans