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Utility WarehouseUW

Senior Software Engineer - Growth

Utility Warehouse is a UK-based multiservice provider offering energy, broadband, mobile, and insurance services to households, aiming to simplify bills and save customers money. It operates under its parent company Telecom Plus and utilizes a network of independent distributors for customer acquisition.

Utility Warehouse

Employee count: 1001-5000

United Kingdom only

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Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money—big ambitions, to be delivered by people like you.

Got your attention? Read on…

We work together. Your team and the people you will work with…

We work in small, fully autonomous teams with real ownership of their products.

The Customer Acquisition team sits within Growth and owns the entire signup and ordering journey — one of UW’s most mission-critical funnels. This covers everything from the customer UI to the backend services powering partner onboarding, direct customers, internal sales teams and third-party channels.

We are mid-way through major launches across partner and internal channels, following a significant rewrite of the signup experience. You’ll join at a moment of real momentum, working closely with product, design and engineers across multiple domains.

We deliver progress. What you’ll do and how you will make an impact.

You’ll help evolve our signup and ordering flows into a resilient, scalable platform capable of supporting UW’s next phase of growth.

Your impact will include:

  • Improving resilience, scalability and system reliability

  • Raising engineering standards across observability, SLAs and deployment quality

  • Contributing to key launches (including partner rollout and rebrand work)

  • Supporting distributed system improvements and database migration projects

Core Responsibilities

  • Work primarily in Go, GraphQL, Docker & Kubernetes

  • Break down complex work and deliver with minimal oversight

  • Maintain strong engineering standards across code, documentation and security

  • Own deployments within the team’s Kubernetes namespace

  • Mentor mid-level engineers through pairing, PR reviews and technical leadership

  • Collaborate with product/design to refine scope and solve problems pragmatically

We put people first. It’s all about you…

We’re looking for a senior backend-leaning engineer to work across our core customer acquisition platforms. You’ll work primarily with Go, GraphQL, Docker and Kubernetes. You’ll own deployments end-to-end within our team’s Kubernetes namespace and contribute to systems where resilience, reliability, observability and uptime really matter.

You’ll thrive here if you enjoy autonomy, solving distributed systems problems, and mentoring others as a player-coach. Collaboration, pragmatism and low-ego teamwork are essential.

Required Skills and Experience

To be successful in this role, you’ll need:

  • Strong production experience with Go (non-negotiable)

  • Fluency with GraphQL, Docker and Kubernetes

  • Experience with distributed systems, concurrency and event-driven architectures

  • Good understanding of resilience, observability, uptime, SLAs and progressive degradation

  • Ability to deliver end-to-end: design → build → deploy → support

  • Experience with CI/CD tooling (GitHub Actions, ArgoCD), Terraform and cloud workflows

  • Familiarity with Kafka and database migrations (CockroachDB → RDS) is beneficial

  • Comfortable contributing to React/TypeScript when required

  • Strong communication, collaboration and problem-solving skills

  • Experience mentoring mid-level engineers and modelling engineering best practices

  • Comfortable working in autonomous, product-focused teams

Possible Next Career Steps

  • Staff Software Engineer

  • Engineering Manager

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

  • An industry-benchmarked salary. We’ll share it during your first conversation.

  • Share Options and Save as You Earn scheme.

  • Flexible working — remote-first with access to hot desks across the UK and a central London hub.

  • Work-from-anywhere policy for up to 2 weeks per year.

  • Discounts on our services and a free Cashback Card.

  • Matched-contribution pension scheme and life assurance up to 4x salary.

  • Family-friendly policies designed to help you and your family thrive.

  • Discounted private health insurance, Employee Assistance line and free Virtual GP.

  • Belonging groups helping shape an inclusive future.

  • A commitment to learning and progression through our Career Development Framework.

Apply here!

You’ve got this far… Hit apply — we can’t wait to hear from you!
Worried you don’t hit every criterion? We welcome applications from diverse backgrounds — get your application in and let’s chat!

David Finlay will be your point of contact throughout the recruitment process.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Utility Warehouse

Learn more about Utility Warehouse and their company culture.

View company profile

The story of Utility Warehouse (UW) began with its parent company, Telecom Plus, which was founded in 1996, initially operating from a pub in Henley-on-Thames. Telecom Plus experienced significant growth, leading to its listing on the London Stock Exchange and becoming a constituent of the FTSE 250 Index. The company's first flagship product, launched in 1997, was the 'Smart Box,' a device that connected to phone sockets to route calls to cheaper networks than the incumbent British Telecom.

Recognizing an opportunity to offer a broader range of essential home services, Utility Warehouse was established in 2002 in Colindale, North London. Its mission was to provide affordable energy, broadband, and telephone services to UK households. Over the years, UW has expanded its offerings to include mobile and insurance services, positioning itself as the UK's only genuine multiservice provider, bundling all these services into a single, easy-to-understand bill. This unique model aims to save customers time and money. In March 2024, Utility Warehouse celebrated a significant milestone, reaching over one million customers. The company has a distinctive approach to customer acquisition, relying on a network of Partners who recommend UW's services through word-of-mouth, rather than traditional advertising. This network has grown to include over 65,000 Partners. Utility Warehouse is regulated by Ofgem, Ofcom, and the Financial Conduct Authority. The company has also launched the UW Foundation, which focuses on positive environmental and community changes, including initiatives like tree planting.

Employee benefits

Learn about the employee benefits and perks provided at Utility Warehouse.

View benefits

Company social events

Regular company social events.

Free virtual GP service

Access to a free virtual GP service.

Paid parental leave

Enhanced family-friendly policies are in place.

Private pension scheme

A private pension scheme is offered to employees.

View Utility Warehouse's employee benefits
Claim this profileUtility Warehouse logoUW

Utility Warehouse

Company size

1001-5000 employees

Founded in

2002

Chief executive officer

Stuart Burnett

Employees live in

View company profile

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