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UnifonicUN

Software Engineering Lead – Workflow & Integrations (Camunda)

Unifonic is a customer engagement platform that provides cloud-based communication solutions, including SMS, voice, WhatsApp, and AI-powered chatbots, to businesses across various industries.

Unifonic

Employee count: 201-500

Egypt only

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Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.
We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.

As a Software Engineering Lead, you will be responsible for leading a team that designs and delivers a drag-and-drop workflow builder powered by Camunda, builds and maintains integration connectors with platforms such as Salla, Shopify, and other marketplaces, and integrates and operationalizes data-producing channels including the Web SDK and other event streams. You will ensure the reliability, scalability, and an excellent developer experience for both internal teams and customers. This is a hands-on role where you will regularly contribute to production code while owning team execution, delivery, and technical direction.

Help us shape the future of communication by:

  • Owning delivery and technical direction of the workflow orchestration and integration platform.

  • Leading, mentoring, and inspiring a team of engineers to foster a culture of collaboration, innovation, and continuous improvement.

  • Supporting recruitment, hiring, and onboarding of engineering talent.

  • Working closely with product managers, designers, and engineers to prioritize, plan, and schedule work.

  • Driving architecture decisions for scalable, secure, and maintainable systems.

  • Ensuring strong engineering practices: code reviews, testing, observability, performance, and operational excellence.

  • Communicating status, risks, and requirements clearly across stakeholders and teams.

  • Facilitating continuous learning and improvement for the team and its members.

  • Working in a fast-paced environment with evolving requirements and shifting priorities.

Requirements

What you’ll bring:

  • 7+ years of relevant software engineering experience, with 5+ years building scalable, production-grade backend systems.

  • Proven experience leading a team (Team Lead / Tech Lead / Engineering Lead), including execution ownership and coaching.

  • Strong hands-on Java experience (Must).

  • Kafka experience (Must) — event streaming, consumer groups, reliability patterns, and throughput scaling.

  • Kubernetes + Docker (Must) — containerized deployments, troubleshooting, and operating production workloads.

  • Experience building integration-heavy systems, including third-party APIs, webhooks, auth flows, retries, idempotency, rate limits, and observability.

  • Experience designing workflow-driven platforms, orchestration, state handling, and long-running processes.

  • Camunda (Big plus) — BPMN workflows, external tasks/jobs, process design, and production operations.

  • ReactJS + TypeScript (Plus) — especially for workflow builder / UI-heavy products.

  • Experience integrating with e-commerce / marketplace platforms such as Salla, Shopify, or similar ecosystems.

  • Familiarity with caches Redis and databases PostgreSQL

  • Experience designing and maintaining CI/CD pipelines (Drone CI is a plus).

  • Familiarity with code quality tooling (e.g., SonarQube) and testing/performance tools (e.g., Cucumber, JMeter, Locust, wrk).

  • Strong English communication skills (written and spoken).

  • Ability to collaborate effectively across teams and with offshore/remote stakeholders.

As a Unifone you’ll receive a range of benefits:

  • Competitive salary and bonus

  • Unifonic share scheme (we are all owners!)

  • 30 holiday days after the first anniversary

  • Your Birthday off!

  • Spend up to 25 days per year working from anywhere in the world!

  • Paid leave for new parents

  • LinkedIn learning license

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior
Manager

Location requirements

Hiring timezones

Egypt +/- 0 hours

About Unifonic

Learn more about Unifonic and their company culture.

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Unifonic's journey began in 2006, not in a boardroom, but amongst a group of visionary university students in the Middle East. At the time, mobile internet connectivity was limited, and popular messaging platforms like WhatsApp and Facebook were yet to dominate the communication landscape. Recognizing a gap, particularly the restrictions on sending bulk SMS messages, Ahmed Hamdan and his brother Hassan Hamdan, then software engineering students, developed 'Resalaty'. This website allowed users to upload numerous contacts and message them simultaneously – a novel solution for the era. Their first customers were fellow university students, and as the platform gained popularity for various events, its potential became increasingly clear.

Despite the initial challenges of a nascent startup ecosystem, lacking robust financial plans and readily available mentorship, Resalaty gained traction. This early success and a clear vision for the future of business communication led to its rebranding as Unifonic. A significant turning point arrived in 2010 with a contract from Toyota Saudi Arabia, paving the way for further growth. The company opened its first physical office in Khobar, Saudi Arabia, in 2008. By 2014, Unifonic had processed its first billion transactions, a testament to its growing influence. A major milestone was achieved in 2018 when Unifonic secured $21 million in a Series A funding round, providing the capital to build a solid foundation for its ambitious plans. This funding was instrumental in evolving beyond basic SMS to address the growing need for richer customer engagement. Recognizing the shift towards multi-channel communication, Unifonic partnered with Facebook in 2019, becoming one of the first WhatsApp solution providers in the Middle East. This strategic move significantly changed the landscape of customer interaction in the region. The momentum continued, and in 2021, Unifonic raised a substantial $125 million in a Series B round, co-led by SoftBank Vision Fund 2 and Sanabil Investments, to accelerate its growth and international expansion. In 2022, Unifonic further solidified its position in the AI-powered communication space by acquiring Sestek, a company specializing in AI solutions, to complement its product portfolio. Today, Unifonic stands as a leading customer engagement platform, processing over 10 billion transactions annually for thousands of businesses across more than 160 countries. From its new headquarters in Riyadh, Unifonic continues to drive digital transformation and foster innovation in line with Saudi Arabia's Vision 2030.

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