Benefits Partner (12-month contract)

Join Udemy. Help definethe future of learning.

Udemy is an AI-powered reskilling platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.

Learn more about us on our company page.

This role is a 12-month fixed-term contract.

Where we work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

Responsibilities

• Global Benefits Administration: You'll be responsible for the day-to-day administration and compliance of benefit plans across EMEA and APAC regions, encompassing health, life, disability, leave of absence, and local pension programs. You'll also have the opportunity to learn about and support NAMER and LATAM benefits.
• Operational Excellence: You'll enhance efficiency and operational excellence by evolving benefit administration processes and improving employee-facing communications, making benefits easy to understand and appropriately utilized. This includes establishing and maintaining comprehensive operating procedures, with a key focus on optimizing Workday's benefits and absence modules.
• Key Relationships: You'll effectively partner with our network of local benefits brokers and providers, ensuring smooth plan operations and supporting renewals to deliver high-quality, high-value benefits. You'll also build and maintain strong cross-functional relationships with essential internal teams (like Payroll and People Systems).
• Employee Experience: You'll maintain an intense focus on the employee experience, ensuring benefits and leaves are easily understood and accessible. You'll provide expert guidance and support to Udemates, resolving complex inquiries and addressing their needs.
• Program Governance: You'll ensure international programs comply with local laws and regulations, maintaining required compliance reporting and documentation. You'll also leverage data to support benchmarking and cost-benefit analyses, making data-informed recommendations that balance the needs of Udemates and the business.
• Innovation: You'll take the lead on and significantly contribute to key benefits-related projects, focused on enhancing employee experience and optimising global program administration. You'll leverage strong analytical and structured thinking to develop impactful, forward-thinking solutions that help attract and retain top talent.

Requirements

• Your Journey: You have 3-5 years of progressive experience in full-cycle benefits administration, ideally within a high-tech multinational company. You bring deep expertise in the EMEA benefits landscape (experience in APAC and LATAM is a plus).
• Your Approach: You excel at organisation, expertly managing competing priorities and consistently delivering results with a strong sense of pace and ownership. Your data-driven mindset and strong analytical skills enable you to consistently challenge the status quo and drive continuous improvement.
• Your Drive: You thrive in dynamic settings, approaching work with urgency and a proactive spirit, always prioritizing action over perfection and iterating quickly. You're a self-motivated, continuous learner who wholeheartedly takes ownership of your responsibilities.
• Your Influence: You're an excellent communicator, adept at simplifying complex information. Your strong interpersonal skills allow you to build genuine rapport and trust with Udemates and stakeholders at all levels, facilitating seamless collaboration with local benefits brokers and vendors.
• Your Tools: You're proficient with Workday's benefits and absence modules and skilled across Microsoft Office (Word, Excel, PowerPoint) and/or Google Workspace. You know how to leverage AI tools to boost your productivity and streamline tasks.

Your Character: You consistently demonstrate the highest degree of integrity and confidentiality, always acting as a highly trustworthy and reliable partner.

Why work here?

You’ll grow here.Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work.We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others.We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact.What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

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