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TwoconnectTW

Customer Success Manager (Chiropractic) - Work from Home / Dayshift

Twoconnect is a leading Australian outsourcing firm providing efficient offshore staffing solutions to businesses.

Twoconnect

Employee count: 1-10

Philippines only

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The Customer Success Manager is responsible for ensuring every patient has a seamless, supportive, and positive experience throughout their care journey. This role blends patient communication, care-plan coordination, service recovery, and operational oversight to maximise patient satisfaction, retention, and clinical outcomes.

Requirements

  • Warm, confident communicator with strong interpersonal skills.
  • Highly organised with excellent follow-through.
  • Ability to manage sensitive conversations with empathy and professionalism.
  • Strong problem-solving and service-recovery skills.
  • Comfortable with digital tools (practice software, CRM, email, SMS platforms).
  • Understanding of chiropractic care principles (training provided).

Benefits

  • HMO with 2 free dependent and medical reimbursements
  • Government-mandated benefits
  • Competitive pay
  • Structured career development programs

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Twoconnect

Learn more about Twoconnect and their company culture.

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Twoconnect is one of the leading outsourcing companies in Australia, offering offshore staffing solutions to help businesses scale efficiently. With a focus on providing quality support and skilled professionals, Twoconnect has established itself as a reliable partner for businesses looking to enhance their operations through outsourcing. The company understands the unique challenges businesses face in today's competitive landscape and strives to provide tailored solutions that meet the specific needs of its clients.

By leveraging a remote workforce, Twoconnect enables organizations to reduce costs, access specialized skill sets, and increase flexibility. Their commitment to excellence and client satisfaction sets them apart in the outsourcing industry. As a result, Twoconnect has helped numerous businesses achieve their goals through effective staffing strategies and has built a strong reputation in the marketplace.

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Twoconnect

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