Director Product Management, Segment

See yourself at Twilio

Join the team as our next Director of Product on Twilio’s Segment product team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Segment is the world’s leading CDP with over 25,000 customers today, with a focus on customer data infrastructure to power amazing customer experiences—data up versus campaign down. The demand for customer data infrastructure is set to grow +34.6% YoY to $15.6B by 2026. Globally, 93% of companies are expecting to grow their CDP budget over the next 3 years. This presents an amazing opportunity to capture this market opportunity and continue to lead the CDP space.

As a Director of Product at Twilio, you will be responsible for leading by example, balancing strategic oversight with hands-on execution. You will drive the product vision, roadmap, and team development to create scalable and innovative solutions.

Responsibilities

In this role, you’ll:

• Collaborate cross-functionally to ensure alignment on the best strategic direction and market opportunities to tackle first, and liaising between Go-to-market (GTM,) Legal, Security and Marketing.
• Work directly with an incredibly talented team of senior engineers and product leads to help ship products that help create amazing customer experiences
• Vision and Roadmap: Develop and communicate a clear product vision and roadmap that aligns with Twilio's business objectives and growth targets.
• Team Leadership: Act as both a leader and mentor, fostering a culture of excellence, innovation, and collaboration within the product team.
• Execution: Take a hands-on approach to ensure product development stays on track, removing obstacles and addressing issues as they arise.
• Market Analysis: Conduct thorough market analysis to identify opportunities, stay ahead of competitors, and ensure Twilio’s products remain competitive and cutting-edge.
• Customer Engagement: Engage with key customers to gather feedback, understand pain points, and translate these insights into actionable product improvements.
• Results-Driven: Ensure the team meets its goals by tracking key performance indicators (KPIs), adjusting strategy as necessary, and maintaining a relentless focus on delivering value.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 10+ years of product experience with 2+ years of managing Product Managers
• Strategic Vision: Ability to define and drive a compelling product strategy aligned with Twilio’s goals, ensuring the product meets customer needs and market demands.
• Product Management: Proven experience in product lifecycle management, including market research, product ideation, development, launch, and iteration.
• Leadership: Demonstrated leadership skills with a track record of building, mentoring, and managing high-performance product teams. Ability to inspire and motivate your team to peak performance.
• Customer Focus: Deep commitment to understanding customer problems and using this insight to drive product decisions.
• Cross-Functional Collaboration: Exceptional ability to work collaboratively with various teams including engineering, marketing, sales, and customer support to deliver high-quality products.
• Analytical Mindset: Strong analytical skills with the capability to leverage data to drive decision-making and track key performance metrics.
• Technical Acumen: Strong technical foundation with the ability to understand complex systems and work closely with engineering teams to solve technical challenges. Experience with highly technical, multi-workstream product launches; distributed systems experience a plus

Desired:

• Previous experience with CDP
• Experience in Martech/Adtech domains
• Experience in developing integrations on Twilio and/or Segment Platforms will be a big plus

Location

This role will be remote, based in India, Karnataka

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].