Crisis and Continuity Advisor

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Crisis and Continuity Advisor.

About the job

This position is needed to support the development, implementation, and management of the crisis management function at Twilio. This position, reporting to the Director, Operational Resilience, will work closely with cross-functional teams to ensure that our operations can respond and recover from disruptive events while minimizing the impact on critical business processes.

Our team interacts with every employee to support our goal of protecting all of the people, places and things that make up Twilio. Not your standard physical security function, the Twilio Corporate Security objective to provide a safe, healthy and secure environment is achieved through customer engagement and trust. If you are a strategic thinker with a passion for operational resilience and the ability to lead and drive change, come join us and play a crucial role in ensuring the resilience and continuity of our operations.

Responsibilities

In this role, you’ll:

• Support the development and and implementation of a crisis management framework to support operational resilience framework to identify, assess, and manage risks that could potentially disrupt business operations.
• Collaborate with business units to assess their operational resilience requirements and define strategies to enhance resilience.
• Lead the design and support the implementation of business continuity plans, disaster recovery procedures, and crisis management protocols.
• Establish metrics to measure and monitor the effectiveness of operational resilience initiatives.
• Develop and deliver crisis management tabletops, notification testing, simulations, and drills to evaluate the effectiveness of operational crisis management plans and procedures.
• Collaborate with internal and external stakeholders to ensure a coordinated and effective response to disruptive events.
• Prepare and present reports on operational crisis management initiatives, progress, and share results with stakeholders.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years in the private sector, or 3+ years in the public sector with 2+ years in the private sector, proven experience in crisis management and business continuity.
• Strong knowledge of operational risk frameworks, regulatory requirements, and industry standards.
• Demonstrated experience in leading in a crisis.
• Excellent written and verbal communication skills.
• Excellent analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions.
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

Desired:

• Bachelor's degree in business administration, risk management, or a related field.
• Certified Business Continuity Professional (CBCP)
• Proficiency with Fusion Risk Management

Location

This role will be remote and located in British Columbia, Alberta or Ontario.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• Based in British Columbia: $129,000 - $163,000 CAD

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].