United States onlyTrueAccord is seeking a Client Manager to join our growing team. This position serves a critical function for TrueAccord as you are responsible for managing the relationship with our most important clients, which include some of the world’s largest financial institutions. This team serves as a strategic business partner to our clients, facilitating not just their happiness but on-going success in working with TrueAccord. We are seeking ambitious candidates who are excited about the opportunity to help grow the team and step into leadership responsibilities.
What You'll Do:
- Exceed clients needs through proactive account management, diligent communication, and proactive execution
- Drive and implement scalable processes / procedures within the department
- Manage the feedback loop which ensures our clients’ priorities are understood and influence the company’s decision
- Identify and drive improvements related to processes such as account workflow, forecasting, controls and client performance
- Drive relationship management, communications, and overall success for TrueAccord’s enterprise clients
- Ensure clients grow their business with TrueAccord by focusing on optimizing strategies, building the necessary process and controls, and helping them understand the nature of digital collections as a service
- Identify and foster opportunities to grow the relationship and upsell our services
- Interpret data and insights from TrueAccord’s services to provide consultative guidance to clients
- Create and deliver regular business reviews with clients to demonstrate the value they are receiving from working with TrueAccord
- Fully understand your client’s business model, strategic objectives and policies and procedures related to the work we do for them
- Provide leadership and oversight for the account placement / inventory management process
- Proactively track and report on key performance metrics
- Coach and mentor junior team members
Who You Are:
- Bachelor’s degree or equivalent relevant experience
- Experience working in a client management/customer service type role, preferably in the collections industry
- Demonstrable experience engaging clients as stakeholders on business relationships.
- Strong sense of accountability for job function and expectations
- Demonstrates the required competency to drive internal projects (build out of documentation, implementation of tools, etc.)
- Must demonstrate collaboration within the team and across the organization
- Professional temperament and excellent interpersonal skills.
- Ability to translate data into business insights
- Awesome communication, presentation, and problem solving abilities
How You Can Stand Out:
- Experience in end to end consumer lending and debt collection is strongly desired. This can include direct management of a collection function, involvement in collection analytics and reporting, risk management experience in a credit granting or collection, client/account management in a collection business, vendor management or other related experience
CR and MX only
