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TrueAccord

TrueAccord is the leader in digital collections. By focusing on great user experiences, TrueAccord provides businesses with superior debt collection results.

About TrueAccord

TrueAccord is the leader in digital collections. By focusing on great user experiences, TrueAccord provides businesses with superior debt collection results. Our machine learning platform adapts to consumer behavior with personalized and empathetic communications to deliver the right payment option at the right time and channel. We work with top financial institutions, enterprise companies and upcoming businesses to recover billions in lost revenue.

Our Story

In 2013, our CEO was hounded by collectors for a small amount on a store credit card that he forgot to pay. Several calls from unknown numbers and one unpleasant conversation later, Ohad Samet was determined to reimagine the debt collection process. It was inherently wrong: the focus on just phone calls, the tacked-on “convenience” fees, the authoritative voice on the other side of the line, and most of all, the lack of empathy for the consumer.

Debt collection is a financial service, and it needs to cater to consumers. We created TrueAccord to change the mindset around collections into that of recovery and reconciliation.

Fast forward to today, and TrueAccord has worked with more than 13 million consumers of major banks, issuers, eCommerce companies and direct lenders. Hundreds of thousands have resolved their debts with convenient payment plans, customized billing schedules, and easy documentation.

We are transforming the debt collection industry and helping consumers reach financial health. If you are owed money, owe money to anyone, or work in collections and want to be inspired—come join the revolution. 

Our Mission

Our mission is to reinvent debt collection. By delivering a great user experience, we empower consumers to regain control of their financial future. TrueAccord makes debt collection empathetic and customer-focused. Being in debt is stressful, and the current debt collection process doesn’t help. A collection process that focuses on formal-sounding language, letters, and phone calls is stressful and confusing. It doesn’t have to be that way.

We meet people at some of the most difficult times in their lives, and we offer our customers a different story about debt—one that doesn’t rely on shame and guilt to collect. With customer care as our motivation, we leverage technology to serve people in a way that fits their lifestyle, through their channel of choice, tailored payment arrangements and an easy-to-use online portal.

Together, we can transform debt collection into a pathway toward financial health.

Diversity and Inclusion

We are a mission-driven team that values collaboration, transparency, accountability, and a drive for results. We believe that the best work environments are filled with people with different backgrounds, ideas, and beliefs. We support this value by maintaining a diverse workforce, promoting individuality, and ensuring an inclusive work environment. At TrueAccord, we are proud to share that our team consists of an almost equal gender divide and a 60% multicultural population. We are committed to advancing diversity and inclusion in our workspace.

Tech stack

Learn about the technology and tools that TrueAccord uses.

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Benefits and perks

Learn about the benefits and perks that TrueAccord provides.

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Healthcare benefits

Health Insurance and FSA

We offer Kaiser Permanente (HMO in California only) and two different United HealthCare PPO plans. TrueAccord is proud to offer a generous employer contribution. We also offer MetLife Dental PPO & MetLife Vision coverage. Save pre-tax dollars for qualified health care and dependent care expenses in a Flexible Savings Account.

Equity benefits

Company Equity

TrueAccord offers stock options to employees with an extended exercise period (based on tenure)! We believe in the power of equity, which is why our vesting period is long.

Retirement benefits

Retirement Planning

TrueAccord contributes $1 for every $1 you contribute, up to 3%, and $.50 for every $1 you contribute, up to 5% for your 401(k). Eligible on date of hire.

Employee assistance program (EAP)

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

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3 remote jobs at TrueAccord

TrueAccord is hiring Vendor Analyst, Paralegal II, and more.

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TrueAccord logo
US flag United States only
Number of employees

51-200

Dollar sign

67k-77k USD

Full Time
Dot Compliance Analyst
TrueAccord logo
US flag United States only
Number of employees

51-200

Dollar sign

67k-77k USD

Full Time
Dot Paralegal
TrueAccord logo
US flag United States only
Number of employees

51-200

Dollar sign

159k-190k USD

Full Time
Dot Lead Data Scientist

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