Client Solutions Executive

Join a successful, growing team for a global market leader in the gambling industry. As a Client Solutions Executive, you will be strengthening client relationships by driving key objectives. Through setting clear targets and developing execution strategies, this role paves the way for strategic growth while serving essential technical resource for regulatory clients as well as advising suppliers and operators as they enter assigned markets.

Who We Are… With over 30 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 475 jurisdictions worldwide.

Why You Should Work Here… Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world.

What You Will Accomplish Here… This position will be responsible for solving complex regulatory issues for both regulators and gaming technology suppliers. This will be a billable position expected to generate revenue growth and provide exceptional value to GLI clients. This position will effectively support our clients by focusing on the following:

• Identifying strategic technical and regulatory challenges while acting as primary client and internal team technology expert.
• Leading complex projects involving new or emerging technology, while developing and employing in-depth brand, marketing, and industry knowledge.
• Working with GLI customer service teams to win and grow client engagements, by providing technical support and developing messaging relating to assigned regulatory markets.
• Achieving portfolio financial goals and activate regulatory and supplier/operator’s business objectives.
• Developing and driving the vision and strategy for how we engage clients on complex technical projects, including deployment of new technology in various regulatory jurisdictions.
• Playing an essential role in developing and leading the client solutions strategies for customer engagement, implementation, and retention.
• Responsible for ownership of key client presentations relating to regulatory acceptance and approval of new technology, as well as coordinating agendas aimed at efficient and productive meetings.
• Working with internal and external teams to coordinate solutions for gaming operators that use a diverse group of technology providers and create roadmaps for successful project launches and on-time/on-budget testing delivery.
• Responsible for tracking and reporting to GLI stakeholders’ potential changes in legislation, regulation, and regulatory interpretations in assigned markets and to be a resource to government leaders in that jurisdiction.

Education, Experience and Skills:

• Advanced Technical Degree or equivalent experience.
• A deep understanding of digital platforms, tools, technologies, and trends, and a passion for innovation on all fronts is preferred.
• 5+ years’ experience working in a complex problem-solving role involving technology and regulation.
• Advanced knowledge of gaming industry technology or technology in a related field.
• Experience creating and delivering convincing presentations to senior-level clients.
• Proven strategic expertise and business communication acumen.
• Excellent communication and interpersonal skills with experience in collaborative decision-making across technology, sales, and customer teams.
• Natural leadership and networking abilities.
• Ability to problem-solve with a balanced analytical and creative approach.
• Excellent attention to detail and proven project management leadership skills.
• Comfortable with translating business challenges into solutions.
• This position may work remotely but must be willing to travel extensively, which averages 33% but at times may be as much as 50%.

Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

GLI is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.