United States onlyTriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.
Essential Duties/Responsibilites % TIME
•Vision & Strategy: Develop, manage and grow the technical strategies and standards for the availability of the Cloud Operations team. Ensuring optimal uptime and issue mitigation by proactive platform health checks and devising mitigation strategies for identified issues5%•Infrastructure Health and Optimization: Collaborate with key stakeholders on defining the KPI’s to proactively institute environmental health checks. Provide forward looking analysis across the environment to identify, triage and address issues proactively prior to platform instability.5%•Platform Support: Ownership of all L3 escalated support events. Triage and resolve events along with the delivery of documented customer facing RCA’s as needed. Ownership of driving the requisite actions to resolve future impacts from like events from occurring again5%•Knowledge Base Content: Responsible for creating all KB content for L1/L2 support for any and all escalated events into Cloud Operations. Work with other support organizations for cross team awareness of issues and gaps.5%•Metrics & Performance: Manage the team to deliver on the defined service and performance standards to exceed on customer uptime and satisfaction.5%•Team Development: Develop, Attract and Maintain key talent to support a growing mission critical environment. Define and drive the training and development for key cloud operations personnel.5%•Infrastructure Health and Optimization: Build, plan and execute on ongoing platform updates for proactive platform stability. Build the project delivery plans to continue to keep the global platform operating at a high degree of operational efficiency.5%•Infrastructure Disaster Recovery Testing: Oversee and ensure that disaster recovery standards are defined and maintained; oversee disaster recovery maintenance, testing, and recovery procedures for the organization.5%•Communications: Provide cross-team collaboration and consistent communications in regards to ongoing operations policy and procedure updates. Communicating to the team, peers and management the “State of the Cloud Operations” at TriNet via operations reviews, dashboards and newsletters5%Required for All Jobs
•Performs other duties as assigned•Complies with all policies and standardsQUALIFICATIONSEducation:
Bachelor's Degreeor equivalent experience preferredWork Experience:
Typically 5+ yearsin a management rolerequired Typically 8+ yearsof work or experience in related fieldrequiredKnowledge, Skills and Abilities:
Strong experience with container technologies, specifically AWS EKS and OCI OKE and management tools like Nirmata Strong proficiency in AWS and OCI services/technologies Strong experience with configuration management and automation tools (Puppet, Ansible, PowerShell, Bash, Python) Strong experience with infrastructure as code tools (AWS CDK, CDK Terraform) Experience with leveraging AWS automation technologies (ie: trigger events/Lamda) to achieve operational efficiency gains. Strong background in Linux operating system administration (RedHat, Satellite, IPA, shell scripting) Strong experience with server protocols and utilities (SSH, Samba, NFS, DNS, SMTP, s/ftp) Strong background in DNS, Storage principles Experience with Information Security principles, technologies, and best practices Experience with tools used in the software development process – GitHub, Stash, Artifactory, Confluence/Jira, Some experience with hypervisor technologies (VMware) Experience with change management controls, SOX, SOC HIPAA auditory compliance Strong analytical and problem solving skills Detail-oriented with excellent self-motivation, planning, documentation, and communication skills Ability to adapt to a fast paced environment while managing multiple priorities A demonstrated commitment to a diverse workplace and “team first” philosophyWork Environment:
Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.The salary range for this role is $103,700 to $273,700. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.
A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.
Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.
