Technical Account Manager (Engineering Matcher)

Job Summary:

Responsibilities:

• Work with clients to understand their needs, custom-match them with Engineering experts from different specialties within our talent network (Software Development, DevOps, Data Science, Artificial Intelligence, among others), and provide support during the matching process, throughout the engagement, and beyond.
• Manage client expectations effectively.
• Write professional, engaging, and accurate job descriptions to attract the best talent for the job.
• Find the right talent to meet client goals.
• Introduce the talent to the client in a way that showcases the talent’s experience, skills, and relevance to the client’s business needs.
• Manage the matching process end-to-end to ensure a positive experience for both the client and talent, including:
• Confirm that talent meets both skills and experience criteria along with the commitment and timezone constraints.
• Track, understand, and incorporate client and talent feedback to increase the likelihood of success.
• Work collaboratively with other teams to effectively take advantage of opportunities, remove friction in the process, and deal with engagement issues when they arise.

In the first week, expect to:

• Onboard and integrate into Toptal.
• Learn about Toptal’s history, culture, and vision.
• Familiarize yourself with the team’s tools, processes, and reporting mechanisms.
• Shadow matching calls and learn about the matching process with your TopPal.

In the first month, expect to:

• Take on your first clients and manage their engagements with Toptal, while exercising discretion and independent judgment.
• Learn about supporting teams and how they contribute to the company’s success.
• Work closely with individual Developer talents from our network.
• Become proficient with Toptal’s platform.

In the first three months, expect to:

• Be a well-integrated member of the organization with positive relationships in Talent Matching, Customer Team, and other functions of Talent Operations.
• Build a mature client portfolio.
• Establish direct connections with top talent in our network.

In the first six months, expect to:

• Become eligible to take on Toptal’s major accounts, including top-tier brands and clients.
• Understand best practices and share effective strategies with the team.

In the first year, expect to:

• Act as a subject matter expert on Development Matching.
• Continue to promote an environment of teamwork and collaboration.
• Offer insights and ways to improve the success of a matching lifecycle based on feedback, experience, and data insights.
• Start taking on initiatives to improve operations and establish the needed infrastructure for scale.
• Participate in onboarding newcomers and helping them learn about best practices.

Qualifications and Job Requirements:

• Bachelor’s degree is required.
• 3+ years of demonstrated experience successfully working on software development projects (Developer, Project Manager, Architect, DevOps Engineer); OR 3+ years of experience successfully recruiting for Developers in tech companies or start-ups (Top Tier).
• 3+ years of demonstrated experience successfully leading and synthesizing remote client sales or consultative interviews, managing international clients, or running your own company is preferred.
• Experience in scoping and preparing project proposals, with the ability to understand an ambiguous business need and translate it into requirements and responsibilities.
• Effectively determines capabilities and deliverables required to solve technical problems.
• Excellent written and verbal communication, relationship development, and emotional intelligence skills to manage client relationships, excelling at active listening, negotiation and closing.
• Seamlessly communicates across all channels including phone, Zoom, email, and Slack.
• Builds trust and instant rapport with clients and talent alike.
• Strong attention to detail, excellent time management skills, commitment to continuous improvement, and adaptability.
• Adheres to tight deadlines and thrives under pressure.
• Strong strategic thinking skills.
• Entrepreneurial mindset, a self-starter who can execute with limited guidance.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.