TOPdesk

TOPdesk was born from a simple observation by its founders, Wolter Smit and Frank Droogsma, while they were university students working as help desk operators. They saw firsthand the daily struggles and inefficiencies that service departments faced. Customers were frustrated with repetitive questions, lost information, and slow resolutions. This experience sparked the idea that software could revolutionize service delivery, making it better, simpler, and smarter for everyone involved. In 1993, working from an attic in Delft, Netherlands, they began coding the first version of TOPdesk with a clear mission: to help organizations improve their service management processes. This customer-centric foundation remains at the core of the company's philosophy, focusing on creating user-friendly solutions that empower service teams and delight their customers.

Today, TOPdesk is a leading global provider of IT and enterprise service management software, but its commitment to the customer journey has never wavered. The company understands that modern customers, shaped by their best experiences with technology, have increasingly high expectations. They demand fast, seamless support through their preferred channels. To meet these demands, TOPdesk provides a comprehensive and scalable platform that helps organizations of all sizes streamline their workflows, from IT and HR to facilities and beyond. By offering tools like a self-service portal, automated ticket routing, and robust knowledge bases, TOPdesk enables service agents to move beyond reactive problem-solving. This allows them to focus on more complex issues and proactively improve service quality, ensuring that their customers feel heard, understood, and satisfied with every interaction. The ultimate goal is to foster a collaborative environment where service departments can work together efficiently, exceed customer expectations, and contribute to the overall success of their organization.