United Kingdom only- You will be responsible for driving commercial performance for your clients, driving long-term strategy and accountable for planning and delivery of work from your team of managers and execs. With clients across fashion, travel, hospitality, and tech, and you’ll have the opportunity to work across different areas where every day will bring a new challenge. This role is ideal for someone who already has experience of managing client comms and delivery of work, but is looking to make a step up and take ownership of client relationships and make performance-driving decisions. You will have the close support of our SEO Directors and Found’s senior leadership, but ultimately this opportunity is for the person who wants commercial responsibility, with a path to a Director role in the future.
This role requires you to be comfortable speaking and presenting to clients, including difficult conversations where necessary, and confidence speaking about contractual/financial matters. While you’ll have as much senior support as you need, you will ultimately be responsible for day-to-day client comms, quality control, assessing client sentiment, building relationships, reaching key senior client stakeholders, and raising issues internally when required.
You will be part of an SEO team of 16 people with a broad range of skills, where everyone has a voice and is expected to contribute. Working collaboratively, sharing your expertise, and getting the best out of each other will be a key measure of success in your role, as well as your individual output. Once you’ve settled in, this role will involve line management of a small team, where you’ll be responsible for nurturing their long-term growth at Found.
The majority of the team work from home most of the time, and we have an office in Farringdon where we host team days once per month which you’d be required to attend. If you prefer, you would also be able to work from our office whenever you please. In this role additional travel may be required to spend time with clients (both in and out of London), however this is typically no more than twice per month.
Key responsibilities:
- Account management: creating and maintaining a roadmap of activity which meets the client needs, and can be delivered on time, within budget, and with the quality required.
- Outcome of work: responsibility for making sure work delivered is actioned by clients, with it’s impact clearly measured and fed back in due course.
- Client comms: ownership of day-to-day comms, including emails, calls, and adhoc support when needed.
- Client development: building strong, productive relationships with clients, making sure the impact of our work is clearly measured and accepted.
- Long-term client performance: responsibility for driving long-term growth for clients, identifying the requirements and making key decisions to drive that.
- SEO expertise and analytical skills: the ability to identify what is/isn’t effective, where the opportunities or blockers are, and outline the solutions required to drive performance.
- Internal collaboration: work closely with our Client Services teams on contract renewals, growth opportunities, and wider commercial matters.
- Team development: be a point of reference for the member of your team, leading by example and helping develop their skills.
What success looks like:
- Client retention, with commercial growth where feasible
- Positive long-term client relationships
- Clear planning on your client accounts, showing an ability to work to budgets and timelines, prioritising work accordingly
- High performance of your direct reports and the people in your client team
- Leading by example across the wider SEO department, sharing your knowledge on a regular basis
Requirements
Required skills:
- Leadership: experience managing a team, including responsibility for QA and delivery of work, providing briefs, and reaching deadlines as a team.
- SEO expertise: proven knowledge of current SEO requirements and a progressive approach. This includes the ability to assess and discuss key SEO performance metrics, and experience using common SEO tools, such as Google Search Console, Google Analytics, Screaming Frog, SEMRush, etc.
- Future thinking: SEO is changing more quickly than ever, and with the evolution of AI and changes across search, we’re looking for someone who is excited about where the industry is heading and how we can use new tech to improve our service offering.
- Communication: ability to communicate clearly and concisely with both your internal team and clients.
- Decisiveness: confidence in analysing issues and opportunities, and making difficult decisions to drive performance.
- High work ethic and adaptability: we’re a small team, things move quickly and plans often change. You will need to be comfortable working in that environment, and still being happy to roll up your sleeves and work on a range of deliverables when required.
Desired skills:
- Previous experience leading key client touchpoints, such as QBRs or growth opportunities.
- Knowledge of other digital channels, including PPC, Digital PR, and CRO.
Benefits
- Flexible Working - remote & flexible hours
- Personalised Career Development
- Summer hours on Friday + early finish on Fridays throughout the rest of the year
- Birthday day off + half a day leave throughout the year for extra celebrations
- Interchangeable bank holiday switch to celebrate the days important to you
- Employee Wellbeing Initiatives including Employee Assistance Programme
- Pension
- Bippit financial coaching
- Bupa Healthcare
- Enhanced parental leave
- Pregnancy loss and parental bereavement leave
- Compassionate leave
- Eye-care vouchers
- Summer and Christmas party
- Life Assurance & Income protection
- Cycle to work scheme
- Computer purchase scheme
- Regular lunch and learns
- Team socials
- Opportunities to attend conferences and industry events
- And more!
- We're a flexible employer so we're happy to hear from people who are looking to work fully remote. At Tomorrow, we embrace and support diversity, fostering a culture of inclusivity as we know it is fundamental to our mission to make digital experiences more engaging, connected and accountable.
- We're an equal opportunity employer and all applicants will be considered without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, neurodiversity, parental status, nationality, neurodiversity
