Associate Director, User Design

• 5+ years of design leadership experience
• 7+ years in a design role
• 1+ years management experience required
• Design end-to-end product experiences that solve complex problems across multiple surfaces and do right by the customer
• Mentor and inspire a high-performing design team, fostering a culture of creativity, design excellence, and impact
• Coach team members to continually improve their craft and deliver a remarkable experience
• Regularly conduct design reviews to obtain feedback, iterating on designs to improve results
• Collaborate cross-functionally with product and engineering to understand users, translating that understanding into strategy that drives customer and business outcomes
• Proficient communication and stakeholder management skills with an ability to build relationships both within and outside of the product organization
• Lead qualitative and quantitative research to inform design decisions and continuously improve product experiences
• Enduring sense of curiosity with a desire to continuously learn and evolve
• Advanced proficiency in Figma and other prototyping and design collaboration tools
• Ability to work core EST hours to collaborate with team members

• Previous experience designing for takeout and delivery workflows
• Knowledge with Android application design patterns

1. You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You define and track success within the areas you own.
2. You lift others up: and work to exhibit true leadership. You build a productive and psychologically safe culture within your team.
3. You drive action through influence: and appreciate that building trusting and productive relationships with those around youis integral to driving action. You build strong relationships to enact influence within your leadership partners.
4. You build strong perspectives: and guide yourself and your teams to make good decisions quickly and often. You leverage multiple inputs to make informed decisions and build increased confidence in your leadership decision making over time.
5. You raise the bar: and commit to continually improving the skills of those you manage. You set a high bar for quality within your team.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].