Sr. Technical Program Manager, Data Privacy & Compliance

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Technical Program Management and Engineering Teams

Technical Program Management is a collaborative, engaging team with a high motor and strong domain and technical expertise. We partner with engineering and teams across the business to drive discovery, prioritization, implementation, improvement, and ongoing management of high impact technical solutions and programs. It’s our mission to help all of Thumbtack scale and get more done through technology and cross-functional alignment.

At Thumbtack, engineers at every level build products and systems that directly impact our customers and professionals. Our challenges span a wide variety of areas, ranging from architecting sound data and infrastructure to be leveraged across the company, to building search and booking experiences, to optimizing pricing systems, to building tools to help professionals grow their businesses. We believe in tackling these hard problems together as a team, with strong values around collaboration, ownership, and transparency. To read more about the hard problems that our team is taking on, visit our engineering blog.

Challenge

Thumbtack is looking for an experienced Technical Program Manager to build out and manage our company-wide Data Privacy & Compliance program. We’re looking for the right person who’s excited about the unique and high impact opportunity to build something special. You will lead complex, highly technical, multi-disciplinary projects in a program that spans Engineering (data services, infrastructure, product, security), Legal, Business Applications, IT, Marketing, Trust & Safety, Data Science, Finance, HR, Sales, Service, and Partnerships. Your initiatives will be strategic and operational, impacting our internal and external users – from designing and deploying new data systems, to implementing operational compliance processes and workflows, to developing employee training and awareness.

What you'll do

• Partner with Privacy Counsel, business leaders, and tech partners to develop a data privacy program strategy, drive semi-annual planning to identify objectives and key results that support that strategy, and collaborate with product, engineering, and others to prioritize and resource dependent initiatives
• Collaborate with Privacy Counsel, product, engineering, and business teams to develop comprehensive plans, manage complex cross-team dependencies, and implement scalable tools, infrastructure, automation, and processes to both internal and external users
• Partner with Privacy Counsel and stakeholders to establish company-wide awareness, participation, and adoption across all dimensions of data privacy through things like privacy reviews, integration of privacy-by-design principles, and training
• Keep cross-functional stakeholders, contributors, executives, and other interested parties engaged, aligned, and up-to-date on relevant details; escalate issues when necessary
• Continually evaluate ways to improve or automate privacy processes in our product, platform, and tools around things such as: data subject requests, data mapping, data sharing, consent management, vendor/partner compliance, mobile app store compliance, reporting, documentation, and audits
• Stay up-to-date on privacy requirements, best practices, tools, and emerging technologies
• Contribute to, and lead when necessary, related GRC (governance, risk, compliance) technical initiatives for the company

In order to be successful, you must bring

• Bachelor’s degree in Computer Science or 5+ years of relevant experience in the field
• Proven experience running large cross-functional data privacy, governance, and/or compliance programs including elements such as data mapping, DPIAs, vendor management, and consent management
• Proficient understanding of data systems, software development and operations, and privacy risks
• Expert in U.S. state privacy laws including but not limited to CCPA/CPRA, CPA, VCDPA, UCPA, BIPA
• Excellent analytical and problem-solving skills; able to make thoughtful proposals, provide root cause analysis and demonstrate results through testing and metrics

• Expert in agile project management, prioritization methodologies, and the software project lifecycle (design, build, test, release, feedback)
• Ability to both think strategically at the program level and be hands on in day-to-day action

Expected salary ranges

• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $182,800 - $236,500.
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $164,500 - $212,900.
• For candidates living in all other US locations, the expected salary range for this role is currently $155,400 - $201,100.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .