User Experience Researcher (Distributed, Canada) (13 month contract)

Thinkific is a software platform that gives anyone the ability to easily create and sell online courses, build vibrant communities, and monetize memberships. We believe in impactful and innovative work: our team of 260+ Thinkers is building and expanding an incredible product that empowers Creator Educators and businesses around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we’re building one of the best workplaces in Canadian tech!

We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific. That starts with outlining our hiring process so you know what to expect every step of the way—click here to learn more: https://thnk.cc/whattoexpect

Are you passionate about understanding user needs and championing exceptional user experiences? We’re looking for a User Experience (UX) Researcher to join us at Thinkific.

As a UX Researcher, you will be responsible for conducting in-depth user research using various methods such as interviews, surveys, and usability testing. You’ll collaborate closely with Product Managers, Experience Designers, and other cross-functional teams at Thinkific to uncover insights, validate solutions, and advocate for our customers. Reporting to the UX Research Manager, you’ll play a critical role in ensuring that our customers’ voices are not only heard but amplified, guiding our decision-making across the organization.

Your goal will be to drive impactful insights that inform product decisions and enhance user experiences. Here’s how you’ll accomplish this:

• Engage in systematic customer research initiatives to gain a deep understanding of user needs and preferences, utilizing a variety of in-depth research methods (interviews, surveys, usability tests etc.)
• Collaborate closely with Experience Designers, Product Managers, and other teams to ensure our products remain aligned with evolving customer expectations and needs
• Develop and maintain communication assets and frameworks (such as personas and user journeys) to support alignment, decision making, and ensure a user-centered approach
• Proactively advocate for the implementation of customer feedback throughout the product development lifecycle to validate and de-risk solutions
• Drive continuous improvement in UX research processes and practices, implementing scalable solutions to support the execution and consumption of research at Thinkific

The person we have in mind likely:

• Has a minimum of 3 years of experience in UX research, with a proven track record of delivering impactful insights
• Is proficient in both qualitative and quantitative research methods, and has strong analytical problem-solving skills
• Is an excellent communicator with the ability to maintain engagement and clarity with business partners
• Enjoys, and has a demonstrated ability to work collaboratively in a cross-functional team environment
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business

These things would also be nice, but we think you could learn them on the job:

• Lean & Continuous Discovery experience
• Quantitative data analysis skills
• Experience within the Creator Economy space
• Experience with sketching toolkits like Figma
• A background in social sciences and an in-depth understanding of qualitative research

The recruitment compensation range for this position is $90,000 - $105,000 CAD

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.

We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

What you can expect if you join Thinkific:

👏 An amazing team of talented, passionate, and kind Thinkers. Together, we’ve built an amazing, award-winning culture—we’re a Certified Great Place to Work and one of Canada's Top Small & Medium Employers!

🚀 The chance to build, improve, and innovate on a platform that’s driving positive impact for thousands of businesses and millions of students around the world.

💸 A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan.

🌴Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season.

🩺 Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options.

💻 Flexible Work. Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery.

⬆️ Learning & Growth. An annual $1500 USD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities.

🏡 A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively.

🍦Eats and Treats. $50 CAD per month to treat yourself with snacks, lunch, or groceries to cook at home.

💙 A place where you can bring your whole self to work. We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company. We welcome applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can't wait to meet you!

The Thinkific Vancouver office operates on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm(Musqueam), Sḵwx̱wú7mesh(Squamish), and Sel̓íl̓witulh(Tsleil-Waututh) Nations of the Coast Salish People. We encourage everyone to learn more about the original caretakers of the land that you currently occupy.