United States onlyPOSITION SUMMARY
Reporting to the Senior Manager of Operations Readiness, Intake & Assessments, the Operations Readiness Senior Advisor role is a critical contributor to the intake, impact assessment, and prioritization of critical projects across CX&OE. This role is responsible for the execution of and coordination of intake and impact assessment, managing program inventory, and partnering closely with the broader Operations Readiness team to help coordinate key changes, processes, and people readiness across CX&OE.
This role will be pivotal in evaluating incoming work/requests and will help ensure seamless integration through the prioritization process and transition to the readiness delivery team. This role will work closely with cross functional teams to assess business needs and prioritize efforts. Additionally, this role will drive continuous improvement and partner closely with Operations, Technology, Product, and other enablement partners.
Candidates who reside within 50 miles of the following locations will be asked to work onsite 3 days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.
Primary Responsibilities
- Support the intake and impact assessment workflow, ensuring a structured and data-driven approach to evaluating incoming business processes.
- Own the intake, review and prioritization of all incoming CX&OE projects/initiatives
- Identify and mitigate risks associated with intake and prioritization processes
- Collaborate with Operations, Technology, Product and Enablement leaders to support prioritization efforts
- Partner closely with Ops Readiness leads to ensure effective communication and transition of work
- Assist with providing strategic insights on incoming projects to inform decision making
- Identify opportunities to improve processes through leveraging technology and tools to enhance efficiency.
Key Qualifications
- Bachelor’s degree, post graduate degree or professional certifications preferred
- 6+ years of experience in Operations Enablement, Operations Readiness, or a similar field
- Demonstrated ability to execute on multiple projects and excel in a results-oriented and highly matrixed environment.
- Advanced knowledge of the healthcare industry required
- Strong executive presence with a track record of effectively engaging with a broad range of high-level stakeholders
- Demonstrated influence within complex, innovative and evolving cultures
- Leadership experience with proven ability to attract exceptional talent and develop effective teams
Competencies
- Action Oriented - Enjoys working hard in a fast paced, dynamic environment; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership
- Anticipatory - Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term organizational plan
- Communication - Strong persuasion skills and effective communicator; ability to create and communicate a compelling vision internally and externally.
- Customer Focus – Is dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind.
- Digital Dexterity- Ability to adapt quickly to new technologies and changing circumstances and leverage digital tools to drive innovation and growth.
- Drive for Results - Proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, the ability to balance the delivery of programs against the realities of a budget; allocates resources and manages operating expenses to maximize P&L while managing risk.
- Emotional Intelligence – Demonstrated strong EQ as evidenced by the ability to understand other people, what motivates them and how to work cooperatively with them. Proven track record of resilience, empathy, strong listening skills and the ability to work through challenging business situations in a highly collaborative way to drive the right business outcomes. Possesses strong self-awareness and curiosity.
- Leadership and Organization - Exceptional leadership skill leading and influencing cross-functional teams; ability to connect employees on an individual level and in diverse groups; ability to drive accountability, develop and empower top-notch leaders, cultivate entrepreneurship, and learn the strengths and weaknesses of the team to bring out the greatest potential of the organization.
- Matrix Management/Relationship Building – Enterprise thinker with proven ability to influence across a matrix environment. Ability to develop strong relationships across all levels of the organization, and with external partners.
- Strategic Vision and Agility - Ability to think strategically, to be analytically minded and to adjust with nimbleness to directional changes based on data.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 109,000 - 181,600 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
