United States onlyThe primary function of this role is to support the Clinical team with administrative duties and to complete outbound calls to patients/MDO for designated programs.
This role is responsible for:
- Making outbound calls to patients who are scheduled for a Clinical Assessment and to then transfer the patient to the Clinical Nurse.
- Making outbound calls to MDO for data collection.
- Faxing documents to designated recipients.
- Scanning documents into the patients profiles/drive.
- Adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures.
- Additional duties as assigned
Qualifications:
- High school diploma or GED
- 1 year of experience in customer service
- Ability to work in collaboration with a team
- Specialty Pharmacy/Call Center experience preferred
- Knowledge of MS Suite (Microsoft Excel, Microsoft Word, PowerPoint).
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
