United States onlyAs a Client Account Specialist, you will play a key role in building strong client relationships and ensuring a seamless service experience. In this role, you will act as a trusted partner for clients, brokers, and internal teams, helping resolve questions, coordinate solutions, and support ongoing account success. Your attention to detail, communication skills, and commitment to service will directly contribute to client satisfaction and long‑term business growth.
Responsibilities
- Serve as a primary point of contact for clients, brokers, and internal teams, ensuring clear and timely communication across all stakeholders.
- Resolve inquiries and issues related to group health benefit plans, delivering accurate and efficient solutions.
- Coordinate information flow across departments to support client needs and ensure consistent service delivery.
- Organize and facilitate meetings with clients, brokers, and internal partners to support collaboration and account success.
- Monitor and manage client issues, escalating concerns as needed and ensuring follow-through to resolution.
- Support account renewals and assist with client communications related to plan changes and updates.
- Maintain accurate documentation, records, and correspondence to support compliance and service quality.
- Partner with internal teams to identify opportunities for service improvements and strengthen client relationships.
- Deliver high-quality customer service that reflects professionalism, responsiveness, and accountability.
Required Qualifications
- Minimum 2+ years of experience in healthcare, insurance, account management, or client service roles.
- Strong communication skills with the ability to engage professionally across diverse audiences.
- Excellent organizational and problem-solving skills with strong attention to detail.
- Proficiency in Microsoft Office, including Word and Excel.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Bachelor’s degree or equivalent experience in business, healthcare, or a related field.
- Experience working with group health plans, benefits administration, or insurance products.
- Knowledge of medical terminology and insurance processes.
- Strong relationship-building skills with a customer-focused mindset.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 24 - 36 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
