United States onlyThe Business Communications Senior Advisor is a senior-level communications professional responsible for leading strategic communications for complex provider negotiations, network-related issues, and other high-profile, sensitive business developments within Cigna Healthcare’s U.S. business. This role serves as a trusted advisor to network contracting, sales, business, and communications leaders, providing sound counsel in ambiguous, fast-moving environments while ensuring messaging is clear, consistent, and aligned with business and negotiation objectives.
In addition to strategic counsel, this role requires strong project management and execution, paired with the ability to develop and sharpen clear, compelling messaging for a range of audiences. This includes planning, coordinating, and managing complex communications workstreams from strategy through delivery, as well as strong writing and editing skills. The Senior Advisor provides structure and oversight across multiple teams, ensures priorities and sequencing are clearly defined, and helps move work forward efficiently in time-sensitive situations.
The ideal candidate combines deep experience in external communications and issues management with the discipline to manage multiple priorities, anticipate risks, and execute effectively. Success in this role requires strong judgment, exceptional writing and editing skills, and the ability to influence cross-functional partners to ensure communications efforts support broader business objectives.
Strategic Provider Network Communications
- Lead communications strategy for potential public provider negotiations and network issues.
- Anticipate reputational, regulatory, and market risks and recommend proactive communications approaches.
- Lead the development and review of communications across internal and external stakeholders to ensure alignment, clarity, and consistency.
- Proficient in managing cross-organizational relationships and adapting to changing environments.
- Comfortable working with ambiguous scenarios with the ability to pivot directions as needed.
Issues & Crisis Communications
- Provide issues and crisis communications support for sales and client management teams, including in high-profile media situations, public provider negotiations, and other areas.
- Partner closely with Media Relations, Sales Communications, and other Communications partners on message framing, FAQs, and response strategy.
- Draft and refine external and negotiation‑related communications materials, ensuring clarity, consistency, and defensibility.
Project Management & Orchestration (Strategic Oversight)
- Build and improve processes to streamline work, clarify roles, and strengthen coordination across teams that will also enable tracking, scaling, and insights to improve communications over time.
- Provide strategic oversight of complex communications workstreams, ensuring the right partners are engaged and moving in alignment.
- Guide priorities, sequencing, and escalation across Communications, Sales, and Network Contracting partners in fast‑moving or highly sensitive scenarios.
- Ensure clarity on ownership, decision points, and risks, stepping in to resolve gaps or conflicts when needed.
- Support leadership and project teams with high‑level tracking and visibility into status, risks, and upcoming inflection points.
Partnership & Relationship Management
- Influence alignment across Network, Legal, Govt Affairs, Public Affairs on direction and risk posture.
- Act as a connector across teams with competing priorities, helping clarify communications implications of business decisions.
Leveraging Technology
- Comfortable navigating evolving technologies and communication platforms, with a proactive approach to learning new systems and identifying process improvements.
- Comfortable with Copilot or other generative AI tools to enhance communications planning, management, and execution.
Required Qualifications
- Bachelor's degree and at least 7 plus years’ experience with a strong background in issues management, external communications, and/or crisis communications.
- Proactive self-starter who demonstrates proven ability to operate as a senior advisor, influencing decisions and guiding cross-organizational teams through ambiguity.
- Exceptional writing and messaging skills for internal and external audiences across multiple communication channels/vehicles.
- Sound judgment and confidence operating in high‑visibility, high‑pressure situations.
- Excellent organizational skills and experience handling multiple projects simultaneously, with the ability to tie results to strategic business objectives.
- Previous experience network, provider, or hospital communications or related field a plus.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 113,600 - 189,400 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
