Lighthouse Case Coordinator

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNowUrgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.​

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As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Lighthouse Case Coordinator. Candidates must be open to working 11am-9pm EST or 10am-8pm EST and this position will be based remotely.

As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our Lighthouse team as a Lighthouse Case Coordinator. Lighthouse is a fully functional 3D Print digital prosthetic lab supporting Aspen Dental Branded practices for removable prosthetics inclusive of surgical guides, night guards, and digital dentures.

Responsibilities

• Maintain Lighthouse Queue and the Lighthouse Tracker spreadsheet:
  - Research cases in Lighthouse Print queue that are missing CAM files, 3ShapeCommunicate and or LabRx supporting data.

• Prepare LabRx scripts for cases in Lighthouse Queue to be printed at Lighthouse Print:
  - Print LabRx scripts and sort based on print material batching.

• Maintain the Lighthouse Billing Tracker.

• Enter all cases from Lighthouse Portal into Lighthouse Case Tracker spread sheet which includes:
  - Ensuring design files are current and adequately stored for printing.
  - Suppling an all-encompassing reference list.
  - Ensuring accuracy for Finance to use for monthly billing.

• Maintain Lighthouse queue support which includes:

  - Case tracking inquiries.

  - Responding to any office inquiries of case location, approximate delivery dates, and any additional questions.
  - Contacting designer or Lighthouse team to determine delivery estimation.

• Manage Lighthouse Portal which includes:

  - Cross checking cases in the Lighthouse Portal (3Shape) for matching lab script in the to Designer Queue (LabRx).

• Manage To Designer Queue which includes:

  - Cross checking cases in the To Designer Queue for matching cases in the Lighthouse Portal.

• Instruct office team members on 3Shape Communication and LabRx protocols as needed.

• Customer service support via phone, live chat agent, and ticketing system.

Minimum Education and Experience

• High School Diploma or equivalent required.

• Experience working in a fast paced, customer driven environment.

• Desire to exceed customer service expectations.

• Data entry experience.

• Proficient with Microsoft Excel.

• Organized and detail-oriented.