KYC Operations Team Lead

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Your Mission
As KYC Operations Team Lead at Teya, you’ll lead a small, focused squad responsible for customer due diligence (CDD) and periodic reviews activities. You will guide your squad through the onboarding and periodic review processes, ensuring that KYC/KYB checks, PEP, sanctions, and adverse media alerts are handled efficiently, accurately, and in line with AML regulations.

This is a hands-on leadership role — you’ll be reviewing cases alongside your team while providing support, training, and coordination to help them succeed. Your focus will be on operational excellence, timely delivery, and maintaining compliance with Teya’s financial crime prevention standards.

Key Objectives Squad Leadership & Support

• Lead, mentor, and support a squad of analysts handling onboarding and periodic review cases.

• Allocate workloads, monitor progress, and ensure SLAs and KPIs are consistently met.

• Provide coaching and feedback to help team members develop their skills and decision-making.

Operational Delivery

• Review periodic alerts, escalating high-risk cases as needed.

• Assess KYC/KYB documentation for authenticity and completeness.

• Prepare internal Enhanced Due Diligence (EDD) reports for higher-risk customers.

• Ensure accurate, well-documented case files in line with policies and procedures.

Process & Quality

• Ensure all work is completed according to Standard Operating Procedures (SOPs).

• Identify recurring issues and propose process improvements to the Team Lead/Manager.

• Help ensure systems and screening tools are functioning optimally.

Collaboration & Communication

• Act as the point of contact for your squad with other squads and teams, including Compliance, Fraud, and Onboarding.

• Share operational updates, issues, and suggestions with the wider leadership team.

• Support internal audits and compliance reviews by providing required case documentation.

Your Story

• Essential

  • Experience in AML, due diligence, or financial crime operations (payments or business banking preferred).

  • Working knowledge of UK and EU AML regulations.

  • Experience handling KYC/KYB reviews, PEP and sanctions screening, and adverse media checks.

  • Strong organisational skills with an eye for detail.

  • Ability to meet deadlines in a fast-paced environment.

  • Good communication skills and a collaborative approach.

• Desirable

  • Previous experience as a senior analyst or team coordinator.

  • AML qualification (ICA, ACAMS, or equivalent).

  • Familiarity with screening tools (World-Check, Dow Jones, etc.).

  • Basic data skills (SQL or similar) for reviewing and extracting information.

The Perks

• We trust you, so we offer flexible working hours, as long it suits both you and your team

• Physical and mental health support through our partnership with Wellhub giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps

• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support

• Cycle-to-Work Scheme

• Health and Life Insurance

• Pension Scheme

• 25 days of Annual Leave (+ Bank Holidays)

• Office snacks every day

• Friendly, comfortable and informal office environment in Central London

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.