Pakistan onlyTEKenable requires a technical support engineer for its expanding platforms support function for a permanent position working remotely in Pakistan.
The suitable candidate will work as part of our overall support team co-ordinating the delivery of service excellence through our dedicated platform support function. As part of this role, you will use your existing skills in Power Platform/Dynamics configuration and development to support modern, cloud-based solutions and will have an opportunity to broaden your skills to other key Microsoft technologies. These technologies include .net, .net core, c#, Azure cloud, SQL Server, Microsoft 365, Java script and SharePoint.
The suitable candidate will need to be a team player, self-motivated, decision maker and keen to guide and manage existing support engineering personal where needed. The candidate must have excellent communication skills, both written and spoken, excellent customer engagement skills, problem-solving skills, the ability to work on more than one project at a time and see tasks through to their completion.
Reasons to apply –
Industry Recognition: Work for an award-winning company. TEKenable is a recognised Microsoft Business Applications Partner of the Year, a certified Great Place to work® and included in the prestigious Deloitte Fast50 for the last four consecutive years.
Global Reach: Join a global workforce with 200+ employees and operations in multiple countries, offering a broad perspective along with international experience.
Remote Work Flexibility: Enjoy the freedom to work from anywhere in Pakistan with this role, offering a great work-life balance.
Professional Growth: Opportunities to mentor junior support engineers, resources and expand your expertise in software support. Gain certifications in Microsoft as part of your professional development.
Collaborative Environment: Be part of a supportive team that values excellent communication, customer engagement, and problem-solving skills.
Challenging Projects: Engage in diverse projects across various industry sectors, providing a stimulating and dynamic work environment.
Comprehensive Benefits: Enjoy benefits like remote working, health insurance, flexible working hours company trips.
Responsibilities:
- Work on existing Dynamics 365 and Power Platform projects to support configurations and customisations.
- Support, manage and deliver ongoing platform application support with the goal of achieving customer satisfaction and service excellence.
- Accountable for problem resolution and implementation of corrective actions where required.
- Working with other team members to analyse system functions and review functional and technical specifications.
- Understanding incoming incidents, replicating these on UAT / QA / Sandbox environments to allow for fix verifications.
- Work with team members to ensure best practice and quality approach to customer software support.
- Ensure high standards of customer engagement and services are maintained.
- Expected to complete work-related training and learning with the goal of obtaining relevant Microsoft Certifications in the Power Platform.
- Writing technical documentation.
And as a candidate, you must have:
- Strong Interpersonal skills with ability to support and communicate with users on all levels.
- Ability to work on own initiative and be self-motivated.
- Ability to work effectively as a member of a team.
- Ability to be resilient, customer-centric and strong decision-making skill.
- A strong desire and ability to learn new platforms and technologies.
Experience:
- Industry experience working in software support environments.
- Some experience in a .NET programming language, preferably C#
- Experience in the Microsoft Power Platform - MS PowerApps, Power BI and Power Automate.
- Experience in Data, UI, Logic, Data Verse and Visualisations.
- Experience on Office 365, Dynamics 365.
- Strong ability to manage multiple client relationships simultaneously.
- Strong Customer engagement and delivery experience
- Experience with Azure / Cloud concepts Knowledge
Preference will be given to candidates with:
- Experience with Power Apps and Power Automation.
- Experience in Azure and Azure DevOps
- Any MS certifications
- SharePoint 365
Education:
- Relevant third level qualification in Business or IT advantageous but not essential.
- Some formal Management or Leadership training advantageous.
- Relevant technical accreditations highly desirable.
Benefits include - Annual bonus, remote working, flexible working hours, health insurance, Microsoft certifications, life insurance, and company trips.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
TEKenable was named Technology Business of the Year, was included in the Deloitte Fast50 (and again in 2022) and won the Fast50 Impact award. We have global reach with operations in Ireland, UK, Hungary, Spain UAE and expertise across Financial Services, Healthcare, Agri-Food and the Public Sector.
At TEKenable we foster a culture of diversity and inclusion as we pride ourselves on being a company represented by people of all diverse backgrounds and orientations. We are committed to providing equal employment opportunity regardless of gender, disability, sexual orientation, generations, or belief.
Ireland
AS, AU + 51 more
