Philippines onlyTaskUs is hiring a Quality Analyst (Fintech Account) to ensure high-quality performance and compliance with Ridiculously Amazing processes. The role involves analyzing back-end issues, preparing reports, and escalating quality issues to management.
Requirements
- Knowledge of customer service practices within and/or beyond the BPO space.
- Support on any financial accounts is a plus
- Ability to identify patterns or connections between situations, issues, or problems that may not be explicitly related.
- Aptitude in expressing ideas and presenting analysis, findings, and recommendations through clear and effective written and verbal communications.
- Capacity to learn more about business, economics, or other relevant subjects under study through various research methodologies.
- Background in conducting research and analytics, backed by advanced computer proficiency.
- Experience in mediation and conflict resolution techniques.
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
United States
Colombia only
Japan only