Quality Analyst - 2 at TaskUs, a provider of outsourced digital services and next-generation customer experience. As a Quality Analyst, you will complete audits or evaluations and ensure that your defined monthly or weekly evaluation targets are met.
Requirements
- Audit calls/interactions/transactions for aligned Teammates
- Coach Teammates for performance improvement (campaign specific)
- Report performance for an aligned span on a daily/weekly/monthly basis
- Provide inputs and basis audits for briefings and training which need identification
- Partner with Team Leaders (TLs) in leading team meetings for metrics improvement
- Participate in strategic projects for the campaign/LOB
- Identify and escalate any potential quality issues per defined process
- Isolate and report defects; verify defect fixes
- Suggest process/system improvements based on common customer concerns
- Accomplish other responsibilities assigned by management
- Drive quality initiatives, contests and campaigns for the assigned span
- Be updated on knowledge and serve as SME for the campaign/LOB
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Total Rewards
- Wellness
- HR
- Diversity
