Director of Client Services

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. The Director of Client Services will manage client relationships, grow business, and identify potential opportunities for growth. The role requires experience in the BPO industry or operational background, with a focus on self-improvement, action-oriented approach, and ability to sell, inspire, and persuade people.

Requirements

• 8+ years of professional experience in the BPO industry or Operational background
• Experience managing client relationships and growing business
• Experience in start-ups or high-growth companies preferred
• Experience managing direct reports
• Driven to self-improve and extend spheres of knowledge and influence.
• Practical and action-oriented.
• Ability to sell, be persistent, and be entrepreneurial.
• Must be able to inspire and persuade people.
• Willing to work hard; sometimes clients have urgent needs after hours and on weekends.
• Ability to travel up to 50% of the time.
• Standing and sitting for sustained periods of time, at least 50%.
• Close visual acuity to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Passport in good standing
• Bachelor's degree is required, MBA is preferred
• Experience with process improvement and project management, intermediate to advanced knowledge of Excel, Zendesk, Salesforce CRM, Salesforce ServiceCloud, and Quantitative Modelling.

Benefits

• Competitive industry salaries
• Comprehensive benefits packages
• Total Rewards department
• Wellness department
• HR department
• Diversity department