Director, Design

About TailorCare

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By combining a careful assessment of patients’ symptoms, health histories, preferences, and goals with predictive data and latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment pathway for them, every step of the way.

TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with a hybrid office in Nashville.

About the Role

We are seeking a Director of Design to lead the design vision and execution for TailorCare’s patient experience and clinical operations platforms.

This leader will define and elevate the end-to-end experience across TailorCare’s patient-facing applications and care team tools, ensuring we deliver consumer-grade healthcare products that are intuitive, empathetic, and outcome-driven.

The Director of Design will work closely with Product, Engineering, Clinical, and Strategy teams to design experiences that guide patients through their care journey—from onboarding and intake to engagement, recovery, and long-term outcomes. This role requires deep expertise in experience design, interaction design, and service design, particularly for B2C healthcare or consumer digital health products.

As a key member of the Product leadership team, you will partner with the VP of Product to shape the long-term product vision, establish design standards and processes, and build a design culture that prioritizes patient trust, accessibility, and measurable outcomes.

Key Responsibilities

Design Leadership

• Define and lead the design vision and strategy across TailorCare’s products.
• Build and evolve a cohesive design system and UX standards across patient and care team applications.
• Ensure all products meet a high bar for usability, accessibility, and consumer-grade quality.
• Build and mentor a high-performing design team across product design, UX research, and interaction design.
• Establish strong design processes including discovery, prototyping, usability testing, and iteration.
• Foster a culture of design thinking and experimentation across the organization.

Patient Experience Design

• Lead design for TailorCare’s end-to-end patient journey, including onboarding, intake, education, triage, engagement, adherence, and outcomes tracking.
• Translate clinical workflows and patient needs into empathetic and intuitive digital experiences.
• Design solutions that support behavior change, patient engagement, and improved clinical outcomes.

AI-Enabled Design

• Integrate AI-assisted design tools to accelerate prototyping, iteration, and design exploration.
• Explore new interaction patterns enabled by AI, conversational interfaces, and intelligent workflows.
• Partner with product and engineering to design AI-powered patient guidance experiences.

Cross-functional Leadership

• Partner closely with Product Managers and Engineering leaders to define product strategy and roadmap priorities.
• Participate in product discovery to identify patient and operational problems and shape solutions early.
• Ensure designs are feasible, scalable, and aligned with product and technical architecture.
• Work closely with Clinical Operations and Care Teams to ensure digital experiences align with real-world care delivery.
• Communicate design vision and product experience clearly across leadership and stakeholders.
• Advocate for patient-centric design principles across the company.

Key Qualifications

• 10+ years of experience in product design, UX design, or experience design
• 3+ years managing and leading design teams in a high-growth product environment preferable startups
• Proven experience designing consumer-grade B2C digital products, ideally in healthcare or digital health
• Strong expertise in experience design, interaction design, and user-centered design methods
• Experience designing patient-facing applications or digital health engagement platforms
• Ability to translate complex workflows into simple, intuitive product experiences
• Experience working closely with product management and engineering teams in agile environments
• Proficiency in modern design tools such as Figma, prototyping tools, and design systems
• Experience leveraging AI-powered design tools and workflows
• Strong storytelling, communication, and stakeholder management skills
• Bachelor’s degree in Design, human-computer interaction, or related field (or equivalent experience)