IT Specialist

# IT Specialist - TableCheck (Tokyo, Hybrid)

### Day-to-Day IT Operations

• Provide technical support to our global team across multiple offices and remote locations
  - Travel to and support IT infrastructure at our offices in Asia and Europe as needed
  - Manage and maintain office IT infrastructure including workstations, networking equipment, and cloud services
  - Troubleshoot hardware and software issues with a focus on minimizing downtime
  - Administer user accounts and access permissions across various platforms (Google Workspace, Slack, AWS, etc.)
  - Ensure security best practices are followed across all systems and devices
  
  ### Automation & Process Improvement
  - Design and implement automated workflows for employee onboarding and offboarding
  - Create self-service tools and documentation to reduce repetitive support requests
  - Develop scripts and automation solutions to streamline IT processes
  - Build and maintain IT asset management systems
  - Collaborate with the SRE team to align office IT with our DevOps best practices
  
  ### ERP Systems & Business Applications
  - Learn and support our ERP systems to ensure smooth business operations
  - Work with various departments to understand their technical needs and provide solutions
  - Integrate business applications with our existing infrastructure
  - Provide training and support to users on business-critical applications
  
  ### Documentation & Communication
  - Create and maintain comprehensive IT documentation in line with our remote-first culture
  - Communicate technical concepts clearly to non-technical team members
  - Participate in async communication channels and keep stakeholders informed
  - Develop IT policies and procedures that support our flexible work environment
  
  ## What We're Looking For
  
  ### Required Qualifications
  - Strong knowledge of macOS and Windows environments
  - Experience with Google Workspace administration
  - Proficiency in at least one scripting language (Python, Bash, PowerShell)
  - Excellent written and verbal communication skills in English
  - Problem-solving mindset with attention to detail
  - Ability to work independently in a remote-first environment
  - Willingness to travel internationally to support setup of global offices
  
  ### Preferred Qualifications
  - Experience with automation tools (Zapier, Make, or similar)
  - Knowledge of identity management systems (Okta, OneLogin, etc.)
  - Familiarity with MDM solutions for device management
  - Experience with AWS or other cloud platforms
  - Understanding of network administration and security
  - Japanese language skills (not required but helpful for communicating with local teams)
  - Experience with ERP systems or willingness to learn quickly
  
  ## What We Offer
  
  ### Work Environment
  - **Hybrid work model** - Balance of office presence and remote work from our Tokyo office
  - **International travel** - Occasional travel to support our global offices across Asia and Europe
  - **Flexible hours** with core hours of 11:00 AM - 3:00 PM JST
  - **Async-first culture** that values documentation and clear communication
  - **Global team** with colleagues across Asia and Europe
  
  ### Growth & Development
  - Opportunity to shape IT processes in a growing tech company
  - Access to learning resources and professional development
  - Exposure to cutting-edge restaurant technology and hospitality innovations
  - Collaboration with talented engineers and product teams
  
  ### Benefits
  - Competitive salary based on experience
  - Health insurance and wellness benefits
  - Paid time off in line with Japanese standards
  - Equipment provided for remote work
  - Regular team gatherings and company events
  
  ## How to Apply
  
  If you're excited about empowering worldwide hospitality through technology and want to be part of a team that's changing the landscape of dining experiences, we'd love to hear from you!
  
  Please submit your application through our careers portal at careers.tablecheck.com, including:
  - Your resume/CV
  - A brief cover letter explaining why you're interested in TableCheck and this role
  - Examples of automation projects or process improvements you've implemented (if available)
  
  ## Our Hiring Process
  
  1. **Application Review** - We'll review your application and get back to you within a week
  2. **Initial Interview** - 30-minute video call with our HR team to discuss your background and interests
  3. **Technical Interview** - Meet with the IT team to discuss your technical skills and problem-solving approach
  4. **Final Interview** - Meet with the hiring manager to discuss culture fit and growth opportunities
  
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  TableCheck is an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from candidates of all backgrounds and experiences.