Client Solutions Coordinator

Client Solutions Coordinator

Location: Costa Rica - Remote/Work-From-Home

SweetRush has an exciting opportunity for a talented professional to join our Client Solutions team!

Who We Are

At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in…

About the Opportunity
The Client Solutions Coordinator acts as the "Air Traffic Controller" for SweetRush’s proposal ecosystem. This role is responsible for the end-to-end management of the RFP/RFI lifecycle, ensuring that every submission is on-time and of the highest quality.

You will be the central hub connecting Sales Executives, Solution Design, Legal, and Operations, preventing bottlenecks and maintaining our "Source of Truth" library. This is a high-impact role designed to eliminate friction in the proposal process and ensure our subject matter experts can focus 100% on winning the work.

Location: Costa Rica, Remote

Contract Type: Full-Time Employment

Start Date: ASAP

SweetRush is a remote organization, and as such, all resources must be technically savvy, have access to a strong internet signal, be comfortable with virtual/instant messaging and conferencing tools, and generally be available during established working hours.

Your Impact and Responsibilities:

Proposal Management (The "Air Traffic Controller")

• Timeline Ownership: Manage the proposal calendar, ensuring no deadline is ever missed, and every stakeholder is aware of their milestones.
• Task Assignment: Schedule and manage reviews, assign specific sections to stakeholders, and proactively encourage contributors to ensure timely completion.
• Proposal Integrity: Take ownership of integrating company-specific information—including legal, accounting, and policy documentation—into proposals to ensure all administrative requirements are met with precision.
• Quality Assurance: Manage the final assembly of RFx documents, ensuring they meet all technical requirements before submission. Perform rigorous final checks on all submissions to ensure 100% hyperlink functionality, consistent formatting, and adherence to client-specific submission guidelines.

Procurement & System Management

• Portal Management: Serve as the primary administrator for client procurement systems and vendor portals, managing logins, credentialing, and document uploads.
• Compliance Oversight: Ensure that all mandatory company data, certifications, and compliance forms are current and accurately reflected within various procurement platforms.

Knowledge Management & "Source of Truth"

• Library Maintenance: Lead regular "housecleaning" cycles to archive outdated assets and refresh the central library of proposal content.
• Boilerplate Ownership: Coordinate with Legal, Accounting, and Operations to keep company policy documentation, financial info, and legal riders current and accessible.
• Asset Refresh: Ensure that the most successful answers are captured and re-integrated.

Design & Brand Liaison

• Creative Coordination: Act as the primary bridge to the Design team, ensuring the SDR and Sales Executives have what they need for successful proposal completion.
• Standardization: Ensure all outgoing proposals and presentation decks align with SweetRush’s professional standards.

Operational Synergy

• Resource Coordination: Support handoff of requests to resourcing partners and coordinators to secure the right talent for every pitch.
• Process Integrity: Identify gaps in the proposal process and partner with Operations to implement scalable solutions for the Client Solutions team.

What You Bring - Required Skills

• College degree preferred
• Minimum of 5 years of experience in a business setting
• Strong writing skills and ability to communicate the SweetRush brand in a written tone
• Highly organized and able to keep track of multiple projects and tasks simultaneously
• Expert level with Microsoft Word, Excel, and PowerPoint
• Experience using Google Suite: Docs, Sheets, and Slides
• Positive and collaborative attitude
• Proven ability to work on a highly collaborative team
• Warmth and ability to quickly establish trust and rapport with internal team members and client contacts
• A strong desire to create order and organization

Bonus Skills

• Background in sales, Learning & Development, and/or adult education
• Experience in submitting written proposals
• Copy editing experience
• Project Management experience

SweetRush Is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Call to Action:Submit Your Resume!

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!

Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English.

SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at https://www.sweetrush.com/join-us/. You can also find our openings posted on our LinkedIn company page under the “Jobs” tab at https://www.linkedin.com/company/sweetrush/jobs/.

Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information, such as SSN, banking information, credit cards, etc., during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to talent acquisition professionals.