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SutherlandSU

Application Support Engineer

Sutherland Global Services is an experience-led digital transformation company, providing business process and technology management services. They combine human-centered design with AI, analytics, and automation to help clients improve customer experiences and operational efficiency.

Sutherland

Employee count: 5000+

India only
  • Administer and maintain Oracle WebLogic Server (11g and 12c), including server configurations, deployments, and health monitoring.
  • Create, configure, and manage JMS queues and topics; resolve issues related to stuck messages or delivery failures.
  • Troubleshoot application and infrastructure issues related to WebLogic and JMS components.
  • Support application deployments through Kubernetes (EKS) clusters, ensuring smooth rollout and rollback procedures.
  • Work with Jenkins for building and deploying applications using Docker images.
  • Maintain and optimize CI/CD pipelines; support feature flag deployments using Unleash.
  • Perform application performance monitoring using Dynatrace; take proactive action on performance alerts.
  • Analyze logs and system behavior using the ELK Stack (Elasticsearch, Logstash, Kibana).
  • Provide operational support within an AWS cloud environment, including deployment and basic troubleshooting of cloud-native applications.
  • Use Linux and Solaris for application-level troubleshooting and basic OS operations.
  • Handle JIRA tickets for incidents, tasks, and change requests in line with SLA expectations.

Participate in 24/7 monitoring and support for critical applications and systems, including on-call rotations.

  • 3+ years of hands-on experience with Oracle WebLogic Server (11g/12c).
  • Strong understanding of JMS concepts, including queue/topic creation and message flow troubleshooting.
  • Experience with Kubernetes (preferably Amazon EKS) for application deployment and management.
  • Familiarity with Jenkins, Docker, and deployment automation.
  • Good knowledge of CI/CD pipelines, including feature flag tools like Unleash.
  • Proficiency in monitoring tools like Dynatrace and log analysis using ELK Stack.
  • Working experience with AWS services, particularly in application hosting and support.
  • Strong troubleshooting skills for WebLogic, JMS, and containerized applications.
  • Working knowledge of Linux and Solaris, with command-line proficiency.
  • Experience with JIRA or similar ticketing tools.
  • Comfortable with 24/7 production support, including handling critical incidents and root cause analysis.

All your information will be kept confidential according to EEO guidelines.

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level
Senior

Location requirements

India

Hiring timezones

India +/- 0 hours

Job categories

EngineeringTelecommunicationsApplication Support EngineerApplication Support SpecialistSupport EngineerTechnical Support EngineerProduct Support EngineerSenior Technical Support Engineer

Skills

Oracle WeblogicJMSAmazon EKSJenkinsDockerUnleashDynatraceELK StackAWSLinuxOracle SolarisJiraCI CD PipelinesKubernetesRolloutLogstashKibanaRoot CauseElasticsearch

About Sutherland

Learn more about Sutherland and their company culture.

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At Sutherland, the journey began in 1986 with a singular vision: to be an indispensable partner in our clients' pursuit of excellence. This ethos continues to be the bedrock of our operations. We are an experience-led digital transformation company, dedicated to engineering exceptionally crafted experiences for both customers and employees – experiences that not only meet today's demands but continue to delight tomorrow. Our culture is deeply rooted in a commitment to our clients and to one another, a concept we affectionately call 'One Sutherland.' This signifies a globally unified team, operationally effective and culturally meshed, all driving towards common goals. The core values that steer our every endeavor are agility, innovative 'outside-the-box' thinking, unwavering integrity, and the flawless execution of strategies. These aren't just words on a page; they are the pillars upon which we've built a company that consistently delivers measurable outcomes and accelerates growth for the iconic brands we serve worldwide.

For over three decades, Sutherland has been at the forefront of process transformation, helping businesses rethink and rebuild their operations for the digital age. We achieve this by masterfully blending the speed and insight of human-centered design thinking with the scale and precision of real-time analytics, artificial intelligence, cognitive technology, and automation. Our mission extends beyond mere cost reduction; it's about holistically enhancing business performance across various critical processes, including revenue generation, cash flow optimization, and capital utilization. Maximizing customer satisfaction and bolstering our clients' overall competitive edge are paramount. We pride ourselves on a global footprint, with a presence in numerous delivery centers, serving customers across many countries. This global reach, combined with our deep domain expertise and cutting-edge technology, allows us to tailor proven, rapid solutions to fit the unique DNA of each client. Our corporate social responsibility strategy is also integral to our identity, focusing on community upliftment through education and technology, fostering an inclusive and ethical workplace, and promoting environmental sustainability. It's about unlocking new possibilities, forging transformative outcomes, and building enduring relationships.

Employee benefits

Learn about the employee benefits and perks provided at Sutherland.

View benefits

Paid Sick Leave

Paid leave for sickness.

401(k) Plan

Retirement savings plan.

Paid time off

Employees receive paid time off.

Paid Holidays / Vacation

Paid holidays and vacation time.

View Sutherland's employee benefits
Sutherland logoSU

Sutherland

Company size

5000+ employees

Founded in

1986

Chief executive officer

Dilip R. Vellodi

Markets

AnalyticsEnterprise SoftwareDigital TransformationBusiness Process Outsourcing (BPO)Customer Experience ManagementArtificial IntelligenceAutomationHuman Centered DesignIT ServicesConsulting Services

Employees live in

United States
View company profile

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