Remote Analytics Architect & Solutions Leader

SuccessKPI is a revolutionary on-demand insight and action platform that transforms customer service operations through artificial intelligence, analytics, and automation. Our platform is designed to address the challenges faced by contact center agents, managers, and executives, enabling them to enhance the customer experience effectively. With a focus on unifying data from various customer experience channels, we seamlessly integrate with popular CCaaS solutions such as Amazon, Genesys, Twilio, UJet, LiveVox, and Talkdesk, providing a comprehensive solution that meets the specific needs of each business.

At SuccessKPI, we understand that our customers face significant hurdles in delivering exceptional customer service. This is why our patented Playbook Builder™ empowers businesses to automate real-time actions based on actionable insights. Recognized for our innovation, we help organizations improve their operational efficiency and reduce challenges such as agent churn and inefficient workflows. Our platform is designed for scale, supporting operations of varying sizes, from small teams to enterprises with thousands of agents. With a commitment to reliability and compliance, our solutions ensure 100% uptime and adherence to certifications such as SOCII, HIPAA, and PCI. Join us in redefining customer service through technology that works invisibly in the background, allowing agents to focus on what truly matters - their interactions with customers.