Seller Experience Process & Systems, Program Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Seller Experience & Insights team is responsible for ensuring GTM (Go-To-Market) has the optimal tools, systems and processes in place to effectively sell at Stripe. We transform, improve and support global Stripe Go-To-Market teams tooling and business processes to drive productivity and operational efficiency.

What you’ll do

We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguous global-scale initiatives, with multi-layered stakeholder management and significant cross-functional team engagement. This role will focus on improving the GTM tools, systems and processes in collaboration with cross functional teams, including Engineering, Data Science and Finance. You will drive operational rigor through KPIs, regular collaborative progress reviews, and continuous communication.

Responsibilities

• Define and establish key performance indicators (KPIs) to measure the success of go-to-market tools and processes, regularly reviewing them for relevance and effectiveness.
• Develop and maintain a centralized system to collect insights and identify friction points from sellers, collaborating with cross-functional teams to implement effective solutions.
• Assess the impact of tool and process changes on seller performance and satisfaction, analyzing key metrics (e.g., sales performance, tool usage rates, and seller satisfaction scores) to drive continuous improvement.
• Lead initiatives to optimize seller tools and processes (e.g., Salesforce, Ironclad, Tableau) to enhance efficiency and effectiveness.
• Partner with internal communications and operations teams to design and execute change management plans, ensuring new processes and tools are effectively communicated and adopted by sellers.
• Collaborate with Sales Enablement on implementing new tools or processes for go-to-market sales teams, ensuring minimal disruption for sellers during transitions.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of experience in sales, program management, or process improvement, preferably in an e-commerce or technology environment.
• 3+ years of experience building or supporting GTM processes, workflows, data and systems, including Salesforce and other Sales productivity tools
• A proactive mindset with a high degree of comfort navigating ambiguity and rapidly changing priorities.
• An ability to seamlessly transition from strategy, high level to very detailed, and a willingness to “roll up your sleeves”.
• Ability to simplify, structure, and diagnose problems and with a high degree of comfort working quickly in a high growth, fast-paced environment.
• Excellent analytical, presentation, and communication experience, influencing across all levels.
• Strong analytical, presentation, and communication skills, with the ability to influence at all levels of the organization—from frontline teams to executive leadership, and synthesize detailed information into clear, actionable strategies.
• Ability to build strong executive relationships to create clarity and context around key decisions.
• Experience working with cross-functional teams to implement workflows and processes that support user engagement and satisfaction.
• Excellent communication and presentation skills, capable of influencing key stakeholders and engaging with sellers effectively.

Preferred qualifications

• A strong ability to empathize with seller challenges and effectively diagnose underlying issues affecting their experience.
• Comfort operating with incomplete or varying data, demonstrating adaptability in prioritizing activities based on shifting business needs.
• Extensive problem-solving and analytical experience, particularly in addressing operational or competitive challenges in a sales-oriented environment.
• Familiarity with process improvement methodologies, such as Lean Six Sigma, is a plus.
• A passion for continuous learning and improvement for yourself and your team.
• Previous experience in sales or process architecture roles is preferred.