Title 1 Parent Support Coach

RESIDENCY REQUIREMNTS: This position is virtual. Residents of Texas strongly preferred. May consider residents of surrounding states (NM, OK, AR or LA).

Salary: 46,000

The Parent Support Coach is a Title 1 funded position. This is a key member of the student services team, responsible for fostering strong partnerships with families to support student success. This role focuses on assisting families whose students exhibit challenges with school engagement, attendance, lesson completion, and academic progress. The Parent Support Coach will serve as a bridge between home and school, providing coaching, resources, and individualized support to empower parents and guardians in promoting consistent student participation and performance.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Oversee a caseload of families assigned as their main point of contact with the school;

• Serve as a liaison between families, Learning Coaches, teachers, and/or administration;

• Contact late starting or missing families by phone and work to ensure a Strong Start at the school quickly;

• Monitor engagement progress and activity of families on their caseload;

• Initiate meaningful, recurring contact by phone with families.

• Initiate larger family support interventions when a student begins showing signs of academic decline as determined by course grades, log-ins, course activity, and missing assignments.

• Arrange support conferences as needed to address performance concerns.

• Monitor student progress and maintain detailed communication logs and documentation of all family interactions.

• Assist families in creating plans to get back on track;

• Increase professional knowledge and skills by attending required staff meetings; participating in school and K12 sponsored Professional Development, and seeking other professional learning opportunities.

• Participate in State testing as required

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS:

• Strong written and verbal communication skills

• Excellent problem-solving skills

• Organizational skills, multi-tasking abilities

• Customer service focus

• Adaptable and comfortable in a fast-paced work environment

• Familiarity with the online learning experience

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); Web proficiency

• Ability to travel 20% of the time

• Ability to clear required background check

DESIRED QUALIFICATIONS:

• Some college

• Experience supporting adults and children in learning and the use of technology

• An ability to learn new technology tools quickly (e.g. database and web-based tools)

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.