Proclaim Developer - North-West

If you are an amazing proclaim developer, trainer, or general expert who wants to work for a growing company with great opportunities for progression, then keep reading.

Who ‘is’ Stowe Family Law?

Stowe Family Law LLP is the country's largest specialist family law firm, with over 130 lawyers across 86 offices. We’re the experts in what we do, and the way we help our clients is exceptional. We’ve grown the business by over 150% in the last few years, so now is a great time to join us. We’ve already laid the groundwork, and now, we’re about to build something special. We have big ambitions for Stowe Family Law: to serve more clients than ever and make Stowe the best place to work for our people.

Interested?

Good, because you have the unique opportunity to join our growing in-house proclaim department, working alongside other specialists. You’ll train our staff in using Proclaim to get the most out of the system, be more efficient, and ensure the quality of data. Reporting to our Proclaim Manager, you will be responsible for day-to-day help desk queries, identifying training needs, and working through BAU requests, delivering this across multiple office locations.

This is a full-time, permanent position offering flexibility in terms of location. The role can be based remotely in various locations, including Yorkshire, the North East, the North West, and the Midlands, with the need to attend the Leeds office for team in-person meetings once or twice a year.

Requirements

What will I be doing?

• Helpdesk support for users, day-to-day issue management, acting as first-line support, and escalating tickets to senior developers as required.
• Reporting; development and maintenance of reports
• User management: new profiles, changes to profiles
• First line of contact with Access for logging issues and identifying recurrent issues and training needs.
• System development support for Proclaim Manager, including workflow template updates and development.
• Spotting trends in helpdesk tickets, investigating and resolving the root problem to avoid future tickets.

Skills and experience…

• Excellent and up-to-date technical knowledge of Proclaim
• Experience of working in a family law firm (preferred)
• A problem solver with a ‘can do’ attitude
• Determination to see a task through to the end

Benefits

Hours & Salary

• Full-time (35 Hours, Monday - Friday) with flexibility to accommodate diverse lifestyles and responsibilities. Check out our approach to flexible working: https://careers.stowefamilylaw.co.uk/culture-and-community/.
• Salary; circa. £35,000

Read about our full benefits package here - https://careers.stowefamilylaw.co.uk/employee-bene...

• A well-being culture, including Mental well-being days and access to counselling sessions
• Volunteering leave
• Diversity public holidays
• 26 days holiday
• Enhanced adoption, maternity and paternity pay
• Paid leave for fertility treatment
• Emergency dependants leave
• Bereavement leave
• Medicash health insurance - 24/7 GP’s, dental, counselling, gym discounts
• Training grants
• Life Assurance
• Contributory pension
• Flexible working

Prefer a concise and quick hiring process?

Of course, well, ours has been designed with that intention;

• You’ve read this job ad
• You have Proclaim experience, and this piques your interest to explore it further
• You let us know you’re interested
• You speak with us and realise what a great bunch we are
• You join our amazing team and don’t look back

If you're sending a CV, please leave out your picture, age, and other unnecessary information to help us reduce negative, unconscious bias. We only want to know the merits that make you great for this role.