Credit Analyst

Staples is business to business. You’re what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.

What you’ll be doing:

• Maintain SLA for review orders that stop due to exceeding credit limit
• Maintain SLA for Kana email boxes
• Identify potential fraudulent orders and escalate to Credit leadership as quickly as possible to mitigate loss
• Collaborate with Customer Success Consultants and Sales to identify risk challenges and minimize exposure to Staples as appropriate while still providing the best possible focus toward continuation of service to our customers
• Utilize both internal and third-party financial data to gather information for the purpose of risk analysis
• Utilize cross functional tools to mitigate unnecessary exposure
• Identify and report significant operational and customer issues requiring further escalation to the Supervisor

What you bring to the table:

• The Credit Specialist is a front-line employee expected to present a high level of professionalism and diplomacy to all customers
• The Specialist must exemplify the concept of highly responsive and world class service

· Excellent communication skills

• Microsoft Office Suite experience

Qualifications:

What’s needed- Basic Qualifications

· High School diploma or GED

• 2+ years of related work experience
• 1+ year experience using 3rd party reporting agencies to accumulate and analyze credit data

What’s needed- Preferred Qualifications

• Associate degree in Accounting or other Business related discipline
• Call Center/High Volume Distribution Operation experience preferred
• Ability to read and analyze financial statements preferred

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (14 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits